Flagship Kansas

On-the-job Training

• Provide technical support for software maintenance or use.
  • Walk the customer through the problem-solving process. Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor computer system performance to ensure proper operation.
  • Oversee the daily performance of computer systems.
• Read documents to gather technical information.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Inspect equipment and read order sheets to prepare for delivery to users.
• Collaborate with others to resolve information technology issues.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Direct unresolved issues to the next level of support personnel.
• Resolve computer software problems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Install computer hardware.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Installs, configures, and tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software to deliver required desktop service levels. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Teach others to use computer equipment or hardware.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
• Train others in computer interface or software use.
  • Develop training materials and procedures, and deliver training for uusers in the proper use of hardware or software.
• Test software performance.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
• Modify software programs to improve performance.
  • Modify and customize commercial programs for internal needs. Assess the need for system upgrades and implementing performance upgrades to Mac and PC boxes, including the installation of CPUs I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, etc
• Test computer hardware performance.
  • Inspect equipment and read order sheets to prepare for delivery to users.
• Document operational activities.
  • Record events and problems and their resolution in logs. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
• Install computer software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain computer hardware.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Evaluate utility of software or hardware technologies.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
• Provide recommendations to others about computer hardware.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
• Recommend changes to improve computer or information systems.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
• Collaborate with others to determine design specifications or details.
  • Confer with staff, users, and management to establish requirements for new systems or modifications based on customer needs.
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment; and liaise with third-party support and PC equipment vendors where necessary.
• Conduct research to gain information about products or processes.
  • Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
• Update knowledge about emerging industry or technology trends.
  • Read trade magazines and technical manuals or attend conferences and seminars to maintain knowledge of hardware and software.
• Ensures Cyber security
  • Monitors mobile device management systems; manages security policies and password settings; monitors anti-virus applications and iOS updates, resets passwords and modifies Office 365 email accounts, as well as tagging users and loading apps.
• Support Internal Staff and Project/Program assistance
  • Offers onsite technical support for program deliverables on special client projects; performing onsite analysis, diagnosis, and resolution of complex desktop problems for end users; and recommending and implementing corrective solutions as needed such as offsite repair for remote users.