Medical Assistant (Arbor)
Competency-based
ONET: 31-9092.00
1
Years
175
Skills
345h
Related instructions
Classroom instruction topics
- Medical Office Financial Management
- Medical Office Administration
- Medical Terminology
- Medical Sciences I
- Medical Sciences II
- Medical Sciences III
- Pharmacology for Medical Assistants
- CCMA Exam Preparation Course
On-the-job training
- Rooming and Maintenance of EHR Documentation
- Vital Signs (BP, Pulse, Temp, O2, Resp, Ht, Wt)
- Pediatric Vitals (including height, weight, head circ, etc.)
- Document Chief Complaint
- Medication List Reconciliation
- Allergy List Reconciliation
- Document Tobacco Status and History
- Document Pertinent Health Problems
- Review Health History
- Review and Update Immunization Record
- ASQ and M-CHAT
- PHQ2 and PHQ9
- Diabetic PCMH Protocols
- Medicare Wellness Workflow
- Review and Update Health Maintenance
- Preparation and Assistance with Procedures
- Lesion Removal/Mole Excision
- Laceration Repair
- Pap and Pelvic Exam (KOH & Saline)
- Biopsies
- Ear Irrigation
- Eye Irrigation
- Suture Removal
- Staple Removal
- Urinary Catheterization
- Nebulizer Treatment
- O2 Application
- EKG Machine
- NST Machine
- Dressing Application and Change
- Uses Clean/Sterile Technique
- Prepare mayo stand
- Set-up Surgical Tray
- Colposcopy
- IUD Insertion and Removal
- Vasectomy
- Fills liquid nitrogen container
- Point of Care and Other Testing
- Rapid Strep
- Rapid Influenza
- Rapid Mono
- Urine Dip (Centrifuge if Positive)
- Urine HCG
- Urine Microalbumin
- Urine Culture
- Throat Culture
- Stool Tests for Blood (FIT Test)
- Hemoglobin (Finger stick)
- Glucose (Finger stick)
- Hemoglobin A1C (Finger stick)
- PT/INR
- Post-Vasectomy Sample
- Pulmonary Function Test / Peak Flow Test
- Visual Acuity
- Venipuncture/Phelbotomy
- Preparation and Administration of Medications and Immunizations
- Preparation of Oral Medications
- Preparation of IM Injections
- Preparation of SQ Injections
- Administration of Oral Medications
- Administration of IM Injection (Pediatric)
- Administration of IM Injection (Adult-deltoid)
- Administration of IM Injection (Adult-gluteal)
- Administration of SQ Injection (Arm)
- Administration of SQ Injection (Abdomen)
- Administration of Intradermal Injection
- Administration of Intranasal Medication/Vaccine
- Administration of Ear Drops
- Administration of Eye Drops
- Understanding of Diluent and Reconstitution when Needed
- Knows Proper Wait Times after Administration for Injections
- Recognition of Drug Allergies
- Recognition of Adverse Drug Reactions
- Evaluation of Effectiveness of Medication
- Completion of Consent for Immunizations
- Identification and Use of VFC
- Completion of ABN
- Completes Log Form for Controlled Substances
- Identification of Insulin Syringe
- Identification of TB Syringe
- Identification of SQ needle
- Identification of IM needle
- Accesses and Interprets CDC and AFM Immunization schedule
- Accesses and Interprets CIIS
- Identification of Appropriate Immunizations for Patients
- Ordering and Scheduling of Tests and Specialist Appointments
- Blood Tests (Lab Collect vs. Clinic Collect); Lab Requests
- Radiology Tests (x-ray, US, MRI, CT Scan, etc)
- Screening Tests (Mammogram, Dexa Scan, Colonoscopy, etc.)
- Cardiac Testing
- STAT Tests
- External Lab Studies (Strep culture, Urine Culture, STD Testing, etc)
- Referrals (Internal vs. External)
- Scheduling Specialist Appointments
- Phone Calls/In Basket Messages
- Navigation of In Basket
- Creation of New In Basket Messages
- Demonstrates Understanding of Protocol for Completing In Basket Messages within a Reasonable Time Frame
- Triage Messages
- Correct Handling of Urgent and/or Emergent Calls
- Patient Advice Request Messages
- Rx Request Messages
- Rx Response Messages
- Tickler/Follow-up Messages
- Result Note Messages
- Prepares Letters for Patients
- Pharmacy Calls
- OB Calls
- Instrument Sterilization
- Properly Cleans and Disinfects Instruments
- Properly Wraps All Appropriate Instruments in Pouches
- Properly Wraps All Packs (Suture, Facial, Vasectomy, etc)
- Instrument Identification
- Completes Department Duties
- Log Fridge and Freeze Temperatures
- AED Check
- Check for Outdated Instruments
- Check for Expired Medications
- Room Preparation and Day End Cleaning
- O2 Tank Change
- Orthopedic Supplies Application and Removal
- Ankle Brace
- Wrist Brace
- Knee Immobilizer
- Arm Sling
- Walking Boot
- Finger Splin
- Rib Belt (N/A BMC)
- Neck Brace
- Ambulatory Assistive Devices
- Patient Education
- Patient Crutch Gaits
- Patient Cane Gaits
- Patient Walkers
- Gathering Casting Supplies
- Cast Removal
- Medication Refills and Pharmacy
- Demonstrates Understanding of Medication Refill Workflow and Guidelines
- Demonstrates Understanding of Controlled vs Non- Controlled Medications
- Processes Electronic Prescriptions
- Processes Phone In Prescriptions
- Prepares Schedule 2 Prescriptions for Pick-Up
- Routes Prescription to Provider as Appropriate
- Identifies Medication Resources
- Contacts Pharmacies
- Records Historical Meds
- Prior Authorization Process
- Identifies When a Prior Authorization is Needed
- Creates Referral Message for Medication Authorizations
- Locates Insurance Information
- Locates Insurance PA Phone Number
- Documents PA Status in Chart
- Electronic Medical Record (EMR)
- Completion of Initial EMR Training
- Accesses Information Independently
- Starts New Encounter
- Personalizes and Adds Items to EMR
- Adheres to HIPAA Rules Pertaining to EMR
- Scheduling/Staffing Process and Scope of Practice
- Appropriately Requests PTO (Flex-Time)
- Demonstrates Understanding of CSS Schedule
- Sick Call Process
- Accesses Employee Email
- Demonstrates Understanding of Scope of Practice
- Customer Service and Interaction with Coworkers
- Apprentice displays sensitivity, courtesy and respect when working with patients and their family members.
- Apprentice displays sensitivity, courtesy and respect when working with coworkers.
- Apprentice responds in a positive manner to constructive feedback from patients, coworkers, and managers.
- Apprentice addresses conflict in a private and professional manner.
- Apprentice assists other members of the team without being asked.
- Apprentice readily answers questions and/or assists other members of the team when requested.
- Apprentice seeks out work when own work is completed.
- Apprentice keeps work area and shared spaces tidy.
- Apprentice cleans up work area before/after procedures and before leaving at the end of the day.
- Miscellaneous
- Demonstrates Understanding of Call and OB Call Doc Utilization
- Demonstrates Understanding of Urgent Care Utilization
- Completion of OSHA Training
- Adheres to OSHA Regulations
- Locates OSHA Book
- Understands How to Report Needle Stick Injuries
- Requesting and Ordering Medical Supplies
- Utilization of 911 (non-urgent vs. urgent)
- Location of E-Kit Medications
- BLS-CPR
- Completion of HIPAA Training
- Adheres to All HIPAA Regulations
- Adheres to Company Policies and Handbook
- Understand and Adhere to personal electronic usage in the workplace
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