Medical Assistant
Competency-based
ONET: 31-9092.00
266
Skills
On-the-job training
- Rooming and Maintenance of EHR Documentation
- Vital Signs (BP, Pulse, Temp, O2, Resp, Ht, Wt)
- Pediatric Vitals (including height, weight, head circ, etc.)
- Document Chief Complaint
- Medication List Reconciliation
- Allergy List Reconciliation
- Document Social Status and History
- Document Surgical History
- Document Family History
- Document and Update Health Maintenance Items
- Document Pertinent Health Problems
- Review and Update Immunization Record
- Alert Provider of Critical Abnormal Data
- ASQ
- PHQ2 and PHQ9
- Diabetic Care Plans
- OB Setup
- Mini-Cog / MOCA
- Medicare Wellness Workflow
- Preparation and Assistance with Procedures
- Lesion Removal/Mole Excision
- Laceration Repair
- Pap and Pelvic Exam (KOH & Saline)
- Punch Biopsies
- Shave Biopsies
- Ear Irrigation
- Eye Irrigation
- Suture Removal
- Staple Removal
- Nebulizer Treatment
- O2 Application
- EKG Machine
- Dressing Application and Change
- Uses Clean/Sterile Technique
- Prepare Mayo Stand
- Set-up Surgical Tray
- Colposcopy
- IUD Insertion and Removal
- Nexplanon Insertion and Removal
- Endometrial Biopsy
- Colonoscopy
- Colon Biopsies
- Tonail Removal
- Joint Injections
- Botox Injections
- Microneedling
- Vasectomy
- Wart and Skintag removals
- Fills Liquid Nitrogen Container
- Una Boot Applications
- Wound Care
- Point of Care and Other Testing
- Rapid Strep
- Rapid Influenza
- Rapid Mono
- Rapid RSV
- Urine Dip (Centrifuge if Positive)
- Urine HCG
- Urine Microalbumin
- Urine Culture
- Throat Culture
- Stool Tests for Blood (FIT Test)
- Glucose (Finger stick)
- Alpha 1 - Antitrypsin Testing
- PKU Collection and Processing
- Infant Bilirubin Collection
- PT/INR
- Post-Vasectomy Sample
- Pulmonary Function Test / Peak Flow Test
- Visual Acuity
- Hearing Test
- Venipuncture/Phlebotomy
- Therapeutic Phlebotomy
- Quality Control Checks on all POC Tests
- Document All POC Tests in EMR
- Specimen Processing
- Patient Identification and Specimen Labeling
- Lab Requisitions and Specimen Requirements
- Specimen Collection (order of draw)
- Specimen Aliquoting
- Specimen Packaging
- Check For Expired Tubes and Specimen Containers
- Preparation and Administration of Medications and Immunizations
- Patient Identification Prior to Administration
- Preparation of Oral Medications
- Preparation of IM Injections
- Preparation of SQ Injections
- Preparation of IV Administration
- Administration of Oral Medications
- Administration of IM Injection (Pediatric)
- Administration of IM Injection (Adult-deltoid)
- Administration of IM Injection (Adult-gluteal)
- Administration of SQ Injection (Arm)
- Administration of SQ Injection (Abdomen)
- Administration of Intradermal Injection
- Administration of Intranasal Medication/Vaccine
- Administration of Ear Drops
- Administration of Eye Drops
- Administration of IV Medication
- Administration of IV Hydration
- Understanding of Diluent and Reconstitution when Needed
- Knows Proper Wait Times after Administration for Injections
- Recognition of Drug Allergies
- Recognition of Adverse Drug Reactions
- Evaluation of Effectiveness of Medication
- Completion of Consent for Immunizations
- Completion of ABN
- Controlled Substances Agreement
- Identification of Insulin Syringe
- Identification of TB Syringe
- Identification of SQ needle
- Identification of IM needle
- Understanding IV Solution and Admin Sets
- Understanding IV Catheters
- Accesses and Interprets CDC Immunization schedule
- Accesses and Interprets CIIS
- Identification of Appropriate Immunizations for Patients
- Document All Medication and Immunization Administration
- Adhere To 6 Rights of Medication and 3 Checks
- Understanding Medication Dose Calculations
- Ordering and Scheduling of Tests and Specialist Appointments
- Blood Tests (Lab Collect vs. Clinic Collect); Lab Requests
- Radiology Tests (x-ray, US, MRI, CT Scan, etc.)
- Screening Tests (Mammogram, Dexa Scan, Colonoscopy, etc.)
- Cardiac Testing
- STAT Tests
- External Lab Studies (Strep culture, Urine Culture, STD Testing, etc.)
- Referrals (Internal vs. External)
- Ordering O2
- Ordering CPAP
- Ordering DME (Wheelchairs, Walkers, etc.)
- Scheduling Specialist Appointments
- Phone Calls/In Basket Messages
- Navigation of In Basket
- Creation of New In Basket Messages
- Demonstrates Understanding of Protocol for Completing In Basket Messages within a Reasonable Time Frame
- Triage Messages
- Correct Handling of Urgent and/or Emergent Calls
- Patient Advice Request Messages
- Portal Messages
- eRx Request Messages
- Rx Request Messages
- eRx Response Messages
- Rx Response Messages
- Tickler/Follow-up Messages
- Result Note Messages
- Prepares Letters for Patients
- Pharmacy Calls
- OB Calls
- Instrument Sterilization
- Properly Cleans and Disinfects Instruments
- Properly Wraps All Appropriate Instruments in Pouches
- Properly Wraps All Packs (Suture, Facial, Vasectomy, etc.)
- Instrument Identification
- Autoclave Cleaning and Maintenance
- Completes Department Duties
- Log Fridge and Freezer Temperatures
- AED Check
- Check for Outdated Instruments
- Check for Expired Medications
- Check for Expired Supplies
- Room Preparation and Day End Cleaning
- Crash Cart Updates
- Orthopedic Supplies Application and Removal
- Ankle Brace
- Wrist Brace
- Arm Sling
- Finger Splint
- Patient Education
- Gathering Casting Supplies
- Cast Removal
- Medication Refills and Pharmacy
- Demonstrates Understanding of Medication Refill Workflow and Guidelines
- Demonstrates Understanding of Controlled vs Non-Controlled Medications
- Processes Electronic Prescriptions
- Processes Phone In Prescriptions
- Routes Prescription to Provider as Appropriate
- Identifies Medication Resources
- Contacts Pharmacies
- Records Historical Meds
- Contacts and Updates Pharmacies in EMR system
- Prior Authorization Process
- Identifies When a Prior Authorization is Needed
- Complete Medication Prior Authorizations
- Completes Prior Authorization for STAT Orders
- Locates Insurance Information
- Locates Insurance PA Phone Number
- Documents PA Status in Chart
- Appeal Prior Authorization Medication Denials
- Quality Measures
- Understanding PCMH
- Understanding CPC+ and PCF
- Understanding PHP/ACO Bonus Criteria
- Understanding IPN Bonus Criteria
- Understanding incentives from Insurance Companies based on quality
- Emerge / Chart Prep
- Electronic Medical Record (EMR)
- Completion of Initial EMR Training
- Accesses Information Independently
- Starts New Encounter
- Personalizes and Adds Items to EMR
- Adheres to HIPAA Rules Pertaining to EMR
- Front Office Administrative Duties
- Verify Patient Identity and Appointment with 2-Step Verification Process
- Check-in Station
- Check-out Station
- Phone Station
- Referral Station
- General Knowledge of ICD 10 and CPT Codes
- Scheduling Chronic Conditions
- Scheduling Acute/Urgent Conditions
- Scheduling PE/Wellness Visits
- Scheduling TOC Visits
- Scheduling OB Visits
- Scheduling Procedures
- Scheduling NP Visits
- Scheduling Patients Who Has Bad Debt
- Scheduling Available MA Appointments
- Update and Complete Registration Accurately
- Take Patient Messages for Provider
- Take Patient Messages for Other Staff Members
- Identify Participating Insurances
- Update All Demographics
- Check-in Patients through Phreesia
- Verify All Insurances to be Active Prior to Visit
- Scan Insurance Cards and Photo IDs
- Intercom Notification
- Take Patient Picture and Upload in EMR
- Understand Patient Outstanding Balance
- Submit Patient Refill Request to Provider
- Verify Patient Eligibility
- Collect patient copays and outstanding balances
- Printing Insurance cards and Lab Orders for Lab Draws
- Working the Fax Queue
- Attach Incoming Documents to Order
- Working the Scanned Queue and rout to appropriate provider
- Understand the E&B Process prior to scheduling
- Reconciliation of all financial batches daily
- Send Portal Invites
- Incoming Appointment Requests Through Portal
- Incoming Demographic update Requests Through Portal
- Working the Bumped Appointment List
- Understanding Medical Request Forms and Process
- Upload X-Ray Overreads
- Huddling with your care team
- Update usual provider and PCP
- Understanding Copay
- Understanding Co-insurance
- Understanding Deductible
- Understanding Out-Pocket-Expenses
- Self-Pay Balances and Collections
- Scheduling/Staffing Process and Scope of Practice
- Appropriately Requests PTO (Flex-Time)
- Demonstrates Understanding of Apprentice Work Schedule and Attendance Policy
- Sick Call Process
- Accesses Employee Email
- Demonstrates Understanding of Scope of Practice
- Customer Service and Interaction with Coworkers
- Apprentice displays sensitivity, courtesy and respect when working with patients and their family members.
- Apprentice displays sensitivity, courtesy and respect when working with coworkers.
- Apprentice responds in a positive manner to constructive feedback from patients, coworkers, and managers.
- Apprentice is accountable and accepts ownership for their duties and behavior
- Apprentice addresses conflict in a private and professional manner.
- Apprentice assists other members of the team without being asked.
- Apprentice readily answers questions and/or assists other members of the team when requested.
- Apprentice seeks out work when own work is completed.
- Apprentice keeps work area and shared spaces tidy.
- Apprentice cleans up work area before/after procedures and before leaving at the end of the day.
- Miscellaneous
- Demonstrates Understanding of Call and OB Call Doc Utilization
- Demonstrates Understanding of Urgent Care Utilization
- Completion of OSHA Training
- Adheres to OSHA Regulations
- Locates OSHA Book
- Understands How to Report Needle Stick Injuries
- Locates MSDS Book
- Requesting and Ordering Medical Supplies
- Utilization of 911 (non-urgent vs. urgent)
- Location of E-Kit Medications
- BLS-CPR
- Completion of HIPAA Training
- Adheres to All HIPAA Regulations
- Adheres to Company Policies and Handbook
- Understand and Adhere to personal electronic usage in the workplace
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Made in the USA.