Healthcare Career Advancement Program (HCAP)

On-the-job Training

• Communicate and Interact Effectively to Provide Quality Patient Care
  • Communicate with patient by phone/online
  • Prepare patient for examination (including vital signs)
  • Collect patient health history and medication reconciliation
  • Provide chronic disease management, preventive care and screenings, patient self-management, and health coaching
  • Provide referral coordination
  • Health benefit enrollment if required
  • Manage and respond to patient communications
• Office Management and Administrative Tasks
  • Maintain medical records
  • Evaluating Daily Patient List for necessary health maintenance updates
  • Coordinate patient/office communication
  • Provide/coordinate office maintenance
  • Provide or support other office and administrative procedures as directed
  • Run charts/pull reports
  • Evaluate Patient List for health maintenance updates
  • Prepare and organize charts including documentation and use of EHR Systems and other medical records
  • Obtain referrals/authorization for treatment
  • Provide administrative support as needed
• Coordinate and Schedule Appointments
  • Coordinate provider schedules
  • Prioritize patients using an established protocol
  • Schedule patient appointments
• Assist with and Perform Authorized Medical, Laboratory, and Clinical Procedures
  • Exam room preparation
  • Assist with physician or provider’s orders
  • Prepare and assist with minor office procedures
  • May include assessment, exam procedures, laboratory procedures, phlebotomy, administration of approved medications and vaccines, and other duties, determined by local need and scope of practice
• Maintain Clinical Safety and Environmental Standards
  • Inventory, stocking & reordering supplies
  • Provide and maintain aseptic environment including instrument sterilization
  • Calibrate and standardize equipment
  • Dispose of hazardous waste
  • Maintaining hygienic equipment and environment
  • Maintain standards of worker and patient health and safety including hand washing, use of gloves as appropriate
• Participate in Ongoing Quality Improvement Processes
  • Rapid-cycle change and problem solving
  • Monitoring quality measures
  • Workflow assessment and redesign
  • Business principles and information management
• Communicate Effectively with Clinical Care Team
  • Participate in care coordination activities
  • Population and panel management to identify and address gaps in care
  • Teamwork in a variety of environments
  • Coordinate/support/work with team and patient population on provider scheduling
• Uphold Standards of Professional Conduct
  • Observe and adhere to employer policies and standards
  • Observe and adhere to professional code of conduct for Medical Assistants
  • Maintain timely communication with instructors, coaches, and apprenticeship management
  • Maintain required certificates
  • Participate in community health activities
  • Perform within legal and ethical boundaries
  • Communicate with others to collect, share, record and report information properly