Medical Assistant (Hybrid)
Hybrid-based
ONET: 31-9092.00
1
Years
45
Skills
2000h
On-the-job training
Classroom instruction topics
- Clinical Medical Assisting
- Introduction to Healthcare
- Customer Service
- The Disease Process
- Medical Terminology
- Communication for Healthcare Professionals
- Law, Ethics, and Confidentiality
- Administrative Procedures
- Microsoft Word and Excel
- Anatomy and Physiology
- Healthcare documentation including EMR and other record keeping procedures
- Care Coordination
- Foundations of Pharmacology
- Medical Lab Procedures
- Business English
- Office Management
- Pathophysiology
On-the-job training
- Communicate and Interact Effectively to Provide Quality Patient Care
- Communicate with patient by phone/online
- Prepare patient for examination (including vital signs)
- Collect patient health history and medication reconciliation
- Provide chronic disease management, preventive care and screenings, patient self-management, and health coaching
- Provide referral coordination
- Health benefit enrollment if required
- Manage and respond to patient communications
- Office Management and Administrative Tasks
- Maintain medical records
- Evaluating Daily Patient List for necessary health maintenance updates
- Coordinate patient/office communication
- Provide/coordinate office maintenance
- Provide or support other office and administrative procedures as directed
- Run charts/pull reports
- Evaluate Patient List for health maintenance updates
- Prepare and organize charts including documentation and use of EHR Systems and other medical records
- Obtain referrals/authorization for treatment
- Provide administrative support as needed
- Coordinate and Schedule Appointments
- Coordinate provider schedules
- Prioritize patients using an established protocol
- Schedule patient appointments
- Assist with and Perform Authorized Medical, Laboratory, and Clinical Procedures
- Exam room preparation
- Assist with physician or provider’s orders
- Prepare and assist with minor office procedures
- May include assessment, exam procedures, laboratory procedures, phlebotomy, administration of approved medications and vaccines, and other duties, determined by local need and scope of practice
- Maintain Clinical Safety and Environmental Standards
- Inventory, stocking & reordering supplies
- Provide and maintain aseptic environment including instrument sterilization
- Calibrate and standardize equipment
- Dispose of hazardous waste
- Maintaining hygienic equipment and environment
- Maintain standards of worker and patient health and safety including hand washing, use of gloves as appropriate
- Participate in Ongoing Quality Improvement Processes
- Rapid-cycle change and problem solving
- Monitoring quality measures
- Workflow assessment and redesign
- Business principles and information management
- Communicate Effectively with Clinical Care Team
- Participate in care coordination activities
- Population and panel management to identify and address gaps in care
- Teamwork in a variety of environments
- Coordinate/support/work with team and patient population on provider scheduling
- Uphold Standards of Professional Conduct
- Observe and adhere to employer policies and standards
- Observe and adhere to professional code of conduct for Medical Assistants
- Maintain timely communication with instructors, coaches, and apprenticeship management
- Maintain required certificates
- Participate in community health activities
- Perform within legal and ethical boundaries
- Communicate with others to collect, share, record and report information properly
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Made in the USA.