Food Server
Competency-based
ONET: 35-3041.00
1
Years
14
Skills
560h
Related instructions
Classroom instruction topics
- Introduction to Hospitality Industry
- Introduction to Accounting I
- Front Office Management
- Hospitality Human Resources Management
- Integrated Software Applications I
- Hospitality Management & Leadership
- Hospitality Legal Issues
- Guest Room Management
- Hospitality Facilities Management
- Cooperative Education-Hospitality Administration/Management, General
On-the-job training
- Arrange food for serving.
- Place food servings on plates or trays according to orders or instructions.
- Clean tableware.
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
- Monitor food services operations to ensure procedures are followed.
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
- Monitor food preparation or serving techniques to ensure that proper procedures are followed.
- Stocking serving stations or dining areas with food or supplies.
- Load trays with accessories, such as eating utensils, napkins, or condiments.
- Stock service stations with items, such as ice, napkins, or straws.
- Communicate dining or order details to kitchen personnel.
- Ensure patient satisfaction and guest experience by proactively engaging the guest.
- Confirm orders for accuracy and patient expectations
- Collect dirty dishes or other tableware.
- Remove trays and stack dishes for return to kitchen after meals are finished.
- Move equipment, supplies or food to required locations.
- Carry food, silverware, or linen on trays or use carts to carry trays.
- Record operational or production data.
- Record amounts and types of special food items served to customers.
- Assist customers with seating arrangements.
- Determine where patients or patrons would like to eat their meals and help them get situated.
- Knowledge of Service Excellence standards and customer service expectations
- Practices customer service and Service Excellence behaviors: Safety, Courtesy, Accountability, Efficiency, and Innovation.
- Works collaboratively as a team to achieve goals and deliverables.
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