MaineHealth

On-the-job Training

• Demonstrates knowledge of Medical Office Support to include:
  • Practice Mail Distribution
  • Standards for managing incoming and Outgoing telephone calls
  • Communication with patients and families via telephone and My Chart/Patient Portal and Face to Face
  • Patient appointment Scheduling Process
  • Ordering of supplies and inventory maintenance
  • Performs chart extraction
  • Referral Process per practice protocol
• Demonstrates knowledge of Clinical Support within the Practice setting
  • Performs temperature logs for refrigerators
  • Monitors and discards expired medications
  • Cleans exam rooms after each patient and restocks rooms with necessary supplies
  • Prepares instruments for reprocessing where applicable
  • Performs quality control functions on lab equipment and maintains manuals according to standards
• Completes MMP or SMHC Competency Based Orientation (CBO) tool
  • Accurately performs and documents vital signs measurements to include temp, pulse, respiratory rate, manual B/P, Height and Weight
  • Accompanies the patients to exam room and prepares patient for examination by completing established rooming protocol
  • Adheres to standard precautions & infection control policies
  • Performs medication reconciliation per practice protocol
  • Accurately performs office based procedures i.e. Snellen V.A, spirometry, Pulse oximetry, 12 lead EKG, etc
  • Assists with office procedures following appropriate procedures for preparation, wound care, dressing applications
  • Demonstrates safe and accurate medication administration following 7 rights of med administration and safe injection practices
  • Performs laboratory procedures (specimen collection, handling, processing, documentation & reporting)
  • Performs point of care testing i.e. strep screen, urinalysis, urine pregnancy, Hgb A1c, etc.
  • Performs medication refills per established refill protocol
  • Prepares for routine visit types specific to the patient appointment (i.e. follow up, adult, workers comp)
  • Provides Patient education as directed by provider or per protocol