Paraprofessional Health Institute

On-the-job Training

• Function as a role model/leader to apprentices
  • Demonstrate professionalism in appearance (clean, neat) and in respectful interactions with clients and co-workers
  • Incorporate principles of adult learning in apprentice program
  • Collaborate with apprentice to identify learning needs
  • Demonstrate knowledge of the apprentice's role
  • Utilize positive reinforcement and coaching skills to assist apprentice
  • Document apprentice’s progress and assist in developing action plans for areas needing improvement
  • Develop timelines and learning plan to meet program goals and individual apprentice's learning needs
  • Observe, records and provide direction and correction (when applicable) to apprentice
  • Follow correct procedures in demonstrating skills to apprentice
  • Adapt learning techniques according to apprentice’s learning style preferences and needs
  • Follow apprentice development plan and document progress timely and completely
  • Demonstrate teamwork in cooperating with other staff
  • Demonstrate ability to assist apprentice in dealing with reality shock/stress of confronting new situation(s) and the ability to assist the apprentices in becoming integrated into their new role
  • Recognize unique needs of new employees when serving as a mentor
• Demonstrate clear, concise, respectful communication, problem solving & interpersonal skills
  • Clarify expectations with apprentice in clear, concise communication
  • Incorporate assertive communication in interactions with peers and apprentice
  • Demonstrate ability to develop trusting relationship with apprentice, peers, and clients/families
  • Demonstrate ability to utilize creative problem-solving when confronted with client/family and/or co-worker concerns
  • Demonstrate respect of cultural differences and develop plans to meet these individual needs for clients, families, and peers
  • Provide specific and accurate feedback to apprentice, validate and address apprentice concerns via active listening and paraphrasing skills
  • Demonstrate effective written communication
  • Refer customers to appropriate individual if one can not answer questions
  • Recognize anxiety and stress levels and allow for venting of concerns from clients, families, peers
  • Develop trust and rapport with clients and families
  • Demonstrate responsibility and accountability for actions and avoid defensiveness, reflecting on different perspectives and perceptions
  • Use communication skills to defuse anger, redirect negative comments, maintain calm tone of voice
• Organizational & Time Management Skills
  • Demonstrate ability to manage time effectively
  • Recognize conditions that require prompt report and demonstrate ability to reprioritize daily routines in response
  • Follow apprentice development plan and document progress timely and completely
  • Assist apprentice to prioritize tasks and seek out assistance when indicated
  • Demonstrate ability to plan "learning opportunities" for apprentice and discuss what the apprentice has learned from these activities
• Demonstrate advanced knowledge in implementing care strategies & taking appropriate actions