CRM Administrator
Competency-based
ONET: 15-1244.00
1
Years
19
Skills
144h
Related instructions
Classroom instruction topics
- General
- Salesforce
- Translating Business Requirements
- Employee Onboarding (Anti-sexual harassment training, Anti-discrimination policy)
On-the-job training
- Apprentice: Study Salesforce technology.
- Understand deployment and initial setup of a Salesforce deployment.
- Understand the components of the Salesforce product.
- Understand how to configure the Salesforce product.
- Apprentice: Business analysis and solution design.
- Understand how to evaluate and quantify business needs and goals.
- Understand how to translate business needs and goals into processes and procedures.
- Understand how to design Salesforce components and capabilities into a tool to solve business needs and goals.
- Apprentice: Work with a team.
- Attend daily and weekly meetings. Communicate and contribute to the discussions which foster success in an Agile environment.
- Assist other apprentices with their learning and progression.
- Strive to limit the effects of "Imposter Syndrome." Become comfortable asking for and receiving help when needed.
- Apprentice: Apply learning to projects that are assigned.
- Design, develop and modify a Salesforce deployment to fulfill specific business needs.
- Apprentice: Pass incremental interviews.
- Demonstrate technical and non-technical skills in an interview setting.
- Jr. Salesforce Administrator Apprentice: In-house development.
- Work on a team developing an in-house Salesforce implementation.
- Apply skills and techniques learned during the Apprentice phase.
- Develop additional skills learned in the Jr. Salesforce Administrator Apprentice phase.
- Adapt to new environments and procedures unique to the assigned in-house project team.
- Jr. Salesforce Administrator Apprentice: Client work.
- Work on a team developing Salesforce for a client.
- Apply skills and techniques learned during the Apprentice phase.
- Develop additional skills learned in the Jr. Salesforce Administrator Apprentice phase.
- Adapt to new environments and procedures unique to the assigned client.
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