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CRM Administrator
Competency-based occupation
Onet code: 15-1244.00
1
Years
19
Skills
144h
Related instruction
Classroom Instruction Topics
General
Salesforce
Translating Business Requirements
Employee Onboarding (Anti-sexual harassment training, Anti-discrimination policy)
On-the-job Training
Apprentice: Study Salesforce technology.
Understand deployment and initial setup of a Salesforce deployment.
Understand the components of the Salesforce product.
Understand how to configure the Salesforce product.
Apprentice: Business analysis and solution design.
Understand how to evaluate and quantify business needs and goals.
Understand how to translate business needs and goals into processes and procedures.
Understand how to design Salesforce components and capabilities into a tool to solve business needs and goals.
Apprentice: Work with a team.
Attend daily and weekly meetings. Communicate and contribute to the discussions which foster success in an Agile environment.
Assist other apprentices with their learning and progression.
Strive to limit the effects of "Imposter Syndrome." Become comfortable asking for and receiving help when needed.
Apprentice: Apply learning to projects that are assigned.
Design, develop and modify a Salesforce deployment to fulfill specific business needs.
Apprentice: Pass incremental interviews.
Demonstrate technical and non-technical skills in an interview setting.
Jr. Salesforce Administrator Apprentice: In-house development.
Work on a team developing an in-house Salesforce implementation.
Apply skills and techniques learned during the Apprentice phase.
Develop additional skills learned in the Jr. Salesforce Administrator Apprentice phase.
Adapt to new environments and procedures unique to the assigned in-house project team.
Jr. Salesforce Administrator Apprentice: Client work.
Work on a team developing Salesforce for a client.
Apply skills and techniques learned during the Apprentice phase.
Develop additional skills learned in the Jr. Salesforce Administrator Apprentice phase.
Adapt to new environments and procedures unique to the assigned client.
State:
Kansas
Headquarters Location:
Shawnee Mission, KS (66212)
Industries:
Educational Services
Finance and Insurance
Information
Management of Companies and Enterprises
Professional, Scientific, and Technical Services
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