Database Technician
Competency-based
ONET: 15-1141.00
1
Years
16
Skills
196h
Related instructions
Classroom instruction topics
- Admin Intermediate Trail
- Admin Advanced Trail
- Prepare for Salesforce Releases
- Trailmix: Blaze Your Trail to Lightning
- Trailmix: Targeted Admin Trail
- Trail: Expand Your Reach with Communities
- Trail: Keep Customers Happy with Service Cloud
- Attending user-groups meetups and Salesforce conferences; meeting with mentors
On-the-job training
- Foundational Workplace Skills
- Demonstrate a working understanding of the organization's basic policies, structure, and workplace culture.
- Demonstrate a working understanding of the organization’s mission and vision, and ability to integrate these into daily work practices.
- Demonstrate ability to effectively communicate with others and to participate as an effective member of a working development team.
- Business And Platform Management
- Serve as a Trusted Advisor, be the focal point of communication with the client to lead conversations using best practices for enterprise architecture function.
- Provide day to day Salesforce administration for client, efficiently managing their environment for optimal long term results.
- Use & contribute to documentation and collective knowledge leveraged by other company resources effectively, while generating detailed tasks for handoff and workload sharing. (i.e. capture use cases)
- Become a highly certified and recognized Salesforce expert.
- Contribute to the growth of the company by learning to identify and lead internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the prac
- Understand the business case for a Salesforce system or process change.
- Elicit user requirements and populate a use-case and/or requirements document.
- Understand the customer, their market and their business.
- Synthesize current business or trend data to support recommendations for action.
- Design SF reporting tools, dashboards, systems.
- Generate the solution related documentation – e.g., architecture, templates, and other reusable knowledge assets.
- Conduct or coordinate client meetings to gather requirements and/or solutions review.
- Provide support and training to end users on existing reports, dashboards, or other tools.
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