IT Generalist

Competency-based occupation
Onet code: 15-1151.00

2

Years

28

Skills

405h

Related instruction
Classroom Instruction Topics
  • Networking
  • Computer Science Foundations
  • Computer Systems
On-the-job Training
  • Sets up and removes employee or client workstations or devices, including setting up access controls
    • Research the following storage devices and backup media. Create a table or other graphic organizer that lists examples of each device and details their purpose, characteristics, and proper maintenance. Demonstrate proper installation and configuration of
    • Identify and explain the following motherboard components. Citing specific examples, write a brief paper differentiating between the components and describing the purpose, properties, and characteristics of each. a. Expansion slots b. RAM slots c. CPU soc
    • Given an assignment with defined hardware specifications, identify the appropriate power supply. Noting the following technical components, write a text explaining the various types of power supply that were considered. Citing specific evidence, explain t
    • Explore various types of central processing units (CPU). Describe the following characteristics of the CPU types. Identify appropriate cooling methods (e.g., heat sink, fans, thermal paste, liquid-based) for each type discussed and justify the selection w
    • Investigate the following memory types. Create a table or other graphic organizer that describes, compares, and contrasts each type. Explain the memory compatibility and speed, as well as the appropriate application of each memory type. Cite evidence supp
  • Installs, provides user support for, or troubleshoots hardware and commercial software
    • Investigate a simple problem and create a flowchart, or other graphic illustration, that explains the following steps representing a general troubleshooting theory. a. Gather information from the user or operator and back up data, b. Verify the problem ex
    • Given a problem related to the following components, follow the troubleshooting theory using appropriate tools. Identify the problem and document the findings and resolution. Include an explanation of the common symptoms, diagnostic procedures, and specif
  • Supports internal or external clients in the use of audio/visual technology and conference technology
    • Demonstrate understanding of electrical circuits and devices, and relate to the physical laws (such as Ohm’s Law and power laws) that govern behaviors of electrical circuits and devices. Accurately apply these physical laws to solve problems. For exampl
    • Assemble the required connections of electronic test equipment to properly test the operation of basic electronic circuit behavior and performance, using equipment such as a digital multimeter. For example, demonstrate the proper use of a digital multimet
    • Distinguish between the binary and hexadecimal counting systems. Using appropriate units, provide examples of each system and identify specific instances when IT professionals rely on them.
    • Explain the functions of gates in logic circuits (e.g., AND, OR, NOT). For example, construct a truth table for the seatbelt warning light in an automobile.
  • Installs, maintains and troubleshoots networks
    • Define the term “network,” define and describe the necessary features and components of a network, and differentiate between different network types. Using graphic illustrations, or other diagrams, identify and describe the following types of networks
    • Describe the following functions provided by a network. Distinguish between these network services in a large office versus an office with few users, providing specific examples. a. File and print services b. Access services c. Communication services d. I
    • Create and use diagrams to explain the Open Systems Interconnection (OSI) Model and the flow of data through it. Define the functions and identify the associated hardware components of the OSI Model’s following seven layers. For example, explain how eac
    • Identify and describe a range of standard cable types (e.g., coaxial cable, shielded twisted pair, unshielded twisted pair, single-mode fiber, multimode fiber, serial, plenum, and nonplenum), comparing and contrasting their characteristics and properties
    • Explain why it is necessary to consider the following properties when selecting and installing the appropriate cables for a networking task, and why these decisions must conform to industry standards. For a given task and environment, make a recommendatio
  • Makes minor software modifications to improve performance or customize to user needs
    • Synthesize research of historical and significant milestones that influenced the evolution of cloud computing. Create an annotated timeline or visual graphic illustrating significant time periods and major impacts of technology trends that influenced the
    • Identify, describe, and effectively summarize cloud technology roles, including cloud computing customer, cloud service provider and cloud service partner. Create a written report or visual depiction outlining the characteristics of each.
    • Research the features and requirements of the four main deployment models for cloud technology: public, private, community, and hybrid. Create a graphic illustration showing the roles of each and describe their differences.
    • Consult a variety of sources to describe how virtualization, storage, networking and databases in cloud technologies are used. Sources may include textbooks, manuals, websites, video tutorials, and more. Create a visual display with accompanying text comp
    • Explore the onset of the Internet of Things (IoT) and explain how it is enabled by sensors, actuators, communication devices and computers that exchange and process data and can interface with users in a most instinctual way. Using a specific example, sum
    • Consult internet forums, textbooks, industry journals and other instructional materials to research the importance of developing and implementing databases, data collection systems, data analytics and other strategies that optimize statistical efficiency
  • Assists in maintaining or updating web content and manages user access profiles and authorities.
    • As a team, list primary rules to guide writing content that is appropriate for a web site publication. Apply these rules to a variety of web-based writing assignments throughout the course. For example, develop and maintain a blog throughout the course to
    • Given a specific client’s vision, create a simple web site using a content management system (CMS) such as WordPress. Follow the multistep process to download the software application of choice, and demonstrate how to upload and store files. Practice pr
  • Monitors and helps maintain network security by adhering to security policies
    • Develop a plan for a regularly scheduled audit to examine a network’s security risks. The plan should include, but is not limited to, the following: a. How often and when the audit will be conducted, b. Security threats to be examined, c. Rating system
    • Research and describe the most common security risks associated with people; data transmission and hardware; protocols and software; and internet access. Investigate and distinguish among the following common prevention methods to secure a network system.
    • Explore the application of firewalls to secure networks. Describe their features and functions while distinguishing between the types (e.g., software and hardware). Install and configure a basic firewall. Verbally explain each step of the implementation p
    • Identify those aspects that are most influential on fault tolerance and justify the claim with supporting evidence. Demonstrate the application of these practices and compare the changes (if any) in the tolerance to results generated by other classmates.
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