Walters State Community College

On-the-job Training

• Anatomy & Physiology
  • Measure and record: a. blood pressure
  • Measure and record: b. temperature
  • Measure and record: c. pulse
  • Measure and record: d. respirations
  • Measure and record: e. height
  • Measure and record: f. weight
  • Measure and record: g. length (infant)
  • Measure and record: h. head circumference (infant)
  • Measure and record: i. pulse oximetry
  • Measure and record: Perform: a. electrocardiography
  • Measure and record: b. venipuncture
  • Measure and record: c. capillary puncture
  • Measure and record: d. pulmonary function testing
  • Perform patient screening using established protocols
  • Verify the rules of medication administration: a. right patient
  • Verify the rules of medication administration: b. right medication
  • Verify the rules of medication administration: c. right dose
  • Verify the rules of medication administration: d. right route
  • Verify the rules of medication administration: e. right time
  • Verify the rules of medication administration: f. right documentation
  • Select proper sites for administering parenteral medication
  • Administer oral medications
  • Administer parenteral (excluding IV) medications
  • Instruct and prepare a patient for a procedure or a treatment
  • Assist provider with a patient exam
  • Perform a quality control measure
  • Obtain specimens and perform: a. CLIA waived hematology test
  • Obtain specimens and perform: b. CLIA waived chemistry test
  • Obtain specimens and perform: c. CLIA waived urinalysis
  • Obtain specimens and perform: d. CLIA waived immunology test
  • Obtain specimens and perform: e. CLIA waived microbiology test
  • Produce up-to-date documentation of provider/professional level CPR
  • Perform first aid procedures for: a. bleeding
  • Perform first aid procedures for: b. diabetic coma or insulin shock
  • Perform first aid procedures for: c. fractures
  • Perform first aid procedures for: d. seizures
  • Perform first aid procedures for: e. shock
  • Perform first aid procedures for: f. syncope
  • Incorporate critical thinking skills when performing patient assessment
  • Incorporate critical thinking skills when performing patient care
  • Show awareness of a patient’s concerns related to the procedure being performed
• Applied Mathematics
  • Calculate proper dosages of medication for administration
  • Differentiate between normal and abnormal test results
  • Maintain lab test results using flow sheets
  • Document on a growth chart
  • Reassure a patient of the accuracy of the test results
• Infection Control
  • Participate in bloodborne pathogen training
  • Select appropriate barrier/personal protective equipment (PPE)
  • Perform handwashing
  • Prepare items for autoclaving
  • Perform sterilization procedures
  • Prepare a sterile field
  • Perform within a sterile field
  • Perform wound care
  • Perform dressing change
  • Demonstrate proper disposal of biohazardous material: a. sharps
  • Demonstrate proper disposal of biohazardous material: b. regulated wastes
  • Recognize the implications for failure to comply with Center for Disease Control (CDC) regulations in healthcare settings
• Nutrition
  • Instruct a patient according to patient’s special dietary needs
  • Show awareness of patient’s concerns regarding a dietary change
• Concepts of Effective Communication
  • Use feedback techniques to obtain patient information including: a. reflection
  • Use feedback techniques to obtain patient information including: b. restatement
  • Use feedback techniques to obtain patient information including: c. clarification
  • Respond to nonverbal communication
  • Use medical terminology correctly and pronounced accurately to communicate information to providers and patients
  • Coach patients regarding: a. office policies
  • Coach patients regarding: b. health maintenance
  • Coach patients regarding: c. disease prevention
  • Coach patients regarding: d. treatment plan
  • Coach patients appropriately considering: a. cultural diversity
  • Coach patients appropriately considering: b. developmental life stage
  • Coach patients appropriately considering: c. communication barriers
  • Demonstrate professional telephone techniques
  • Document telephone messages accurately
  • Compose professional correspondence utilizing electronic technology
  • Develop a current list of community resources related to patients’ healthcare needs
  • Facilitate referrals to community resources in the role of a patient navigator
  • Report relevant information concisely and accurately
  • Demonstrate: a. empathy
  • Demonstrate: b. active listening
  • Demonstrate: c. nonverbal communication
  • Demonstrate the principles of self-boundaries
  • Demonstrate respect for individual diversity including: a. gender
  • Demonstrate respect for individual diversity including: b. race
  • Demonstrate respect for individual diversity including:
  • Demonstrate respect for individual diversity including: d. age
  • Demonstrate respect for individual diversity including: e. economic status
  • Demonstrate respect for individual diversity including: f. appearance
  • Explain to a patient the rationale for performance of a procedure
• Administrative Functions
  • Manage appointment schedule using established priorities
  • Schedule a patient procedure
  • Create a patient’s medical record
  • Organize a patient’s medical record
  • File patient medical records
  • Utilize an EMR
  • Input patient data utilizing a practice management system
  • Perform routine maintenance of administrative or clinical equipment
  • Perform an inventory with documentation
  • Display sensitivity when managing appointments
• Basic Practice Finances
  • Perform accounts receivable procedures to patient accounts including posting: a. charges
  • Perform accounts receivable procedures to patient accounts including posting: b. payments
  • Perform accounts receivable procedures to patient accounts including posting: c. adjustments
  • Prepare a bank deposit
  • Obtain accurate patient billing information
  • Inform a patient of financial obligations for services rendered
  • Demonstrate professionalism when discussing patient's billing record
  • Display sensitivity when requesting payment for services rendered
• Third Party Reimbursement
  • Interpret information on an insurance card
  • Verify eligibility for services including documentation
  • Obtain precertification or preauthorization including documentation
  • Complete an insurance claim form
  • Interact professionally with third party representatives
  • Display tactful behavior when communicating with medical providers regarding third party requirements
  • Show sensitivity when communicating with patients regarding third party requirements
• Procedural and Diagnostic Coding
  • Perform procedural coding
  • Perform diagnostic coding
  • Utilize medical necessity guidelines
  • Utilize tactful communication skills with medical providers to ensure accurate code selection
• Legal Implications
  • Locate a state’s legal scope of practice for medical assistants
  • Apply HIPAA rules in regard to: a. privacy
  • Apply HIPAA rules in regard to: b. release of information
  • Document patient care accurately in the medical record
  • Apply the Patient’s Bill of Rights as it relates to: a. choice of treatment
  • Apply the Patient’s Bill of Rights as it relates to: b. consent for treatment
  • Apply the Patient’s Bill of Rights as it relates to: c. refusal of treatment
  • Perform compliance reporting based on public health statutes
  • Report an illegal activity in the healthcare setting following proper protocol
  • Complete an incident report related to an error in patient care
  • Demonstrate sensitivity to patient rights
  • Protect the integrity of the medical record
• Ethical Considerations
  • Develop a plan for separation of personal and professional ethics.
  • Demonstrate appropriate response(s) to ethical issues
  • Recognize the impact personal ethics and morals have on the delivery of healthcare
• Protective Practices
  • Comply with: a. safety signs
  • Comply with: b. symbols
  • Comply with: c. labels
  • Demonstrate proper use of: a. eyewash equipment
  • Demonstrate proper use of: b. fire extinguishers
  • Demonstrate proper use of: c. sharps disposal containers
  • Use proper body mechanics
  • Participate in a mock exposure event with documentation of specific steps
  • Evaluate the work environment to identify unsafe working conditions
  • Recognize the physical and emotional effects on persons involved in an emergency situation
• Participating Employer - Behavioral Competencies
  • Participation in team discussions/meetings
  • Focus in team discussions/meetings
  • Focus during independent work
  • Openness to new ideas and change
  • Ability to deal with ambiguity by exploring, asking questions
  • Knows when to ask for help
  • Able to demonstrate effective group presentation skills
  • Able to demonstrate effective one-on-one communication
  • Maintains an acceptable attendance record
  • Reports to work on time
  • Completes assigned tasks on time
  • Uses appropriate language
  • Demonstrates respect for patients, co-workers and supervisors
  • Demonstrates trust, honesty and integrity
  • Requests and performs work assignments without prompting
  • Appropriately cares for personal dress, grooming and hygiene Maintains a positive attitude
  • Cooperates with and assists co-workers
  • Follows instructions/directions
  • Able to work under supervision
  • Able to accept constructive feedback and criticism
  • Able to follow safety rules
  • Able to take care of equipment and work place
  • Able to keep work area neat and clean
  • Able to meet supervisor's work standards
  • Able to not let personal life interfere with work
  • Adheres to work policies/rules/regulations