Pharmacy Technician
Hybrid-based
ONET: 29-2052.00
1
Years
127
Skills
2000h
On-the-job training
On-the-job training
- Personal Skills as Pharmacy Technician
- Foundational Pharmacy Technician Professional Skills
- Processing and Handling of Medications and Medication Orders
- Sterile and Non-Sterile Compounding
- Procurement, Billing, Reimbursement and Inventory Management
- Patient-Safety and Medication-Safety
- Technology and Informatics
- Regulatory & Quality Assurance
- Demonstrate ethical conduct in all job-related activities.
- 001 - Act ethically in all job-related activities.
- Present an image appropriate for the profession of pharmacy in appearance and behavior.
- 002 - Apply skills for presenting a professional image in appearance (including dress and hygiene) and behavior.
- Communicate clearly when speaking and in writing.
- 005 - Use effective strategies for communicating with patients who are non- English speakers or who have other special needs, such as vision or hearing problems, low reading level, difficulty understanding instructions).
- 004 - Use listening skills effectively.
- 003 - Apply effective verbal and written communication skills.
- Demonstrate a respectful attitude when interacting with diverse patient populations.
- 006 - Demonstrate a respectful attitude when interacting with diverse patient populations.
- Apply self-management skills, including time management, stress management, and adapting to change.
- 009 - Apply change management skills.
- 008 - Apply stress management skills.
- 007 - Apply time and workflow management skills.
- Apply interpersonal skills, including negotiation skills, conflict resolution, and teamwork.
- 011 - Resolve conflicts effectively.
- 010 - Apply effective interpersonal and teamwork skills in work with healthcare teams.
- Apply critical thinking skills, creativity, and innovation to solve problems.
- 014 - Describe how different healthcare occupations interact in the health care delivery system.
- 013 - Apply creativity and innovation to solve problems common frequently in pharmacy technician’s work.
- 012 - Apply critical thinking skills to solve problems common in pharmacy technician’s work.
- Demonstrate understanding of wellness promotion and disease prevention concepts, incl. health screenings; environmental factors; and adverse effects of drugs and alcohol
- 015 - Explain the importance and methods of wellness promotion and disease prevention practices, such as use of health screenings; health practices and environmental factors that impact health; and adverse effects of alcohol, tobacco, and legal and illega
- Demonstrate commitment to excellence in the pharmacy profession and to continuing education and training.
- 016 - Demonstrate commitment to excellence in the pharmacy profession and to continuing education and training.
- Demonstrate understanding and skills in areas of science relevant to the pharmacy technician’s role, including anatomy/physiology and pharmacology.
- 019 - Explain the role of the FDA in regulating herbal products and dietary supplements.
- 018 - Explain the use and side effects of prescription and non- prescription medications, and alternative therapies (e.g., herbal products, dietary supplements, homeopathy, lifestyle modification) used to treat common disease states, including those that
- 017 - State the definitions of medical terms commonly used in the range of patient care settings.
- Perform mathematical calculations essential to the duties of pharmacy technicians in a variety of contemporary settings.
- 020 - Perform mathematical calculations frequently needed in pharmacy technicians’ work.
- Demonstrate understanding of the pharmacy technician’s role in the medication-use process.
- 021 - Explain the pharmacy technician’s role in the medication-use process.
- Demonstrate understanding of major trends, issues, goals, and initiatives taking place in the pharmacy profession.
- 022 - Identify and describe major trends, issues, goals, and initiatives taking place in the pharmacy profession.
- Demonstrate understanding of non-traditional roles of pharmacy technicians.
- 023 - Identify and explain non-traditional roles of pharmacy technicians.
- Identify and describe emerging therapies.
- 024 - Identify and describe emerging therapies.
- Demonstrate understanding of the preparation and process for sterile and non-sterile compounding.
- 025 - Demonstrate understanding of the preparation and process for sterile and non-sterile compounding.
- Assist pharmacists in collecting, organizing, and recording demographic and clinical information for direct patient care and medication-use review.
- 033 - Appropriately collect data for the pharmacist’s use in managing pharmacy services.
- 032 - Appropriately collect data for the pharmacist’s use in a medication use review.
- 031 - When collecting patient- specific information, identify situations where the patient requires the attention of the pharmacist.
- 030 - Follow an established system for organizing collected patient-specific information in a useful electronic or manual format.
- 029 - Obtain required patient information from other members of the health care team when needed.
- 028 - Effectively interview patients, their representatives, or their caregivers to obtain needed patient information.
- 027 - Collect needed patient information from the medical chart, patient profile or medical record when needed.
- 026 - Act in accordance with state laws and regulations regarding collection of patient specific information.
- Receive and screen prescriptions/medication orders for completeness, accuracy, and authenticity.
- 037 - Identify situations when screening refills and renewals when the technician should notify the pharmacist of potential inappropriateness.
- 036 - Efficiently obtain information to complete a prescription/medication order.
- 035 - Assess prescription/medication orders for completeness and authenticity when receiving orders via paper or electronic systems.
- 034 - Act in accordance with state laws and regulations related to receiving and screening of medication orders.
- Assist pharmacists in the identification of patients who desire/require counseling to optimize the use of medications, equipment, and devices.
- 039 - Use effective communication skills to determine if a patient or caregiver would like pharmacist counseling on the use of medications.
- 038 - Act in accordance with state laws and regulations regarding patient counseling.
- Prepare non-patient-specific medications for distribution (e.g., batch, stock medications).
- 047 - Follow established policies and procedures for recording preparation of bulk, unit dose, and special doses of medications for immediate or anticipated future use.
- 046 - Affix the appropriate primary and auxiliary labels to containers.
- 045 - Follow an established procedure to generate accurate and complete product labels.
- 044 - Package the product in the appropriate type and size of container using a manual or automated system.
- 043 - Follow safety policies and procedures in the preparation of all medications.
- 042 - Appropriately obtain prescribed medications or devices from inventory.
- 041 - Follow the manufacturer's recommendation and/or the pharmacy's guidelines for storage of medications prior to distribution.
- 040 - Act in accordance with state laws and regulations regarding preparing medications for distribution.
- Distribute medications in a manner that follows specified procedures.
- 053 - Monitor medication use to assure it is consistent with the prescription/medication order for the patient.
- 052 - Follow established policies and procedures to record the distribution of controlled substances.
- 051 - Follow established policies and procedures to record the distribution of prescription medications.
- 050 - Efficiently deliver the correct medication, equipment, device, or supplies to the correct patient or their representative.
- 048 - Follow established policies and procedures for recording the preparation of controlled substances.
- Practice effective infection control procedures, including preventing transmission of blood borne and airborne diseases.
- 054 - Follow policies and procedures for infection control (e.g., protective clothing, hand- washing).
- Assist pharmacists in preparing, storing, and distributing medication products requiring special handling and documentation
- 060 - Follow the established protocol for the preparation, storage and recording of an investigational medication product.
- 059 - Apply special handling procedures for drugs with mandated Risk Evaluation and Mitigation Strategies (REMS)].
- 058 - Apply special procedures pharmacy technicians will be responsible for regarding preparing, storing and distributing investigational drugs
- 057 - Apply special procedures technicians will be responsible for regarding preparing, storing and distributing controlled substances and chemotherapy agents.
- 056 - Act in accordance with state laws and regulations regarding the technician’s role in immunizations.
- 055 - Explain special procedures pharmacy technicians will be responsible for regarding preparing, storing and distributing controlled substances.
- Assist pharmacists in the monitoring of medication therapy.
- 063 - Demonstrate skill in monitoring selected procedures (e.g., finger- stick blood draw for glucose monitoring and cholesterol screening, blood pressure, pulse).
- 062 - Explain the purpose of monitoring a patient's medication therapy.
- 061 - Act in accordance with state laws and regulations regarding technician’s role in monitoring of medication therapy.
- Prepare patient-specific medications for distribution.
- 067 - Follow protocol to assemble appropriate patient information materials
- 066 - Accurately count or measure finished dosage forms as specified by the prescription/medication order.
- 065 - Accurately create a new, or enter data into an existing, patient profile according to an established procedure.
- 064 - Act in accordance with state laws and regulations regarding technician’s role in preparing medications for distribution.
- Maintain pharmacy facilities and equipment, including automated dispensing equipment.
- 072 - Follow manufacturers' guidelines in troubleshooting, maintaining, and repairing electronic devices used in preparing and dispensing medications.
- 071 - Accurately calibrate weighing or counting devices, fluid compounders, or syringe pumps.
- 070 - Maintain a clean and neat work environment.
- 069 - Apply appropriate techniques to clean laminar flow biological safety cabinets.
- 068 - Follow policies and procedures for sanitation management and hazardous waste handling (e.g., needles).
- Use material safety data sheets (MSDS) to identify, handle, and safely dispose of hazardous materials.
- 077 - Compound sterile products using appropriate techniques, equipment and devices.
- 076 - Accurately determine the correct amounts of ingredients for a compounded product.
- 075 - Collect the correct ingredients for sterile products requiring compounding.
- 074 - Define and explain key elements of USP 797.
- 073 - Accurately follow instructions on material safety data sheets.
- Prepare medications requiring compounding of non-sterile products.
- 078 - Compound non-sterile products using appropriate technique.
- Prepare medications requiring compounding of chemotherapy/hazardous products.
- 090 - Accurately make change.
- 089 - Demonstrate skill in the operation of a cash register.
- 088 - Accurately record the receipt of payment for pharmaceutical goods and services.
- 087 - Accurately complete third party claims forms.
- 086 - Appropriately communicate third party payment coverage information and further action to be taken to customers/patients.
- 085 - When a claim is rejected, identify the reason.
- 084- Verify and accurately input third party coverage for a prescription/medication order.
- 092 - Determine payment due the health system for medication orders.
- 091 - Determine items which are taxable.
- 083 - Effectively obtain needed information from the customer/patient, including method of payment for a prescription/medication order and patient-specific information.
- 082 - Demonstrate skill in cleaning up a cytotoxic or other hazardous medication product spill using the accepted procedure.
- 081 - Follow policies and procedures for sanitation management, hazardous waste handling (e.g., needles), and infection control (e.g., protective clothing)."
- 080 - Follow safety policies and procedures when disposing of hazardous and non-hazardous wastes.
- 079 - Compound cytotoxic and other hazardous medication products using appropriate technique.
- Apply accepted procedures in purchasing pharmaceuticals, devices, and supplies.
- 093 - Follow an established procedure for purchasing pharmaceuticals, devices, and supplies.
- Apply accepted procedures in inventory control of medications, equipment, and devices.
- 103 - Follow established policies and procedures to maintain a record of controlled substances received, stored, and removed from inventory.
- 102 - Follow established policies and procedures for prevention of theft and/or medication diversion.
- 101 - Explain methods for communicating changes in product availability to patients, caregivers, and/or health care professionals.
- 100 - Explain alternative ways of obtaining a pharmacy item that is not available.
- 099 - Identify pharmaceuticals, durable medical equipment, devices, and supplies to be ordered.
- 098 - Follow established policies and procedures for documenting repackaging or the removal from inventory of expired/discontinued pharmaceuticals, durable medical equipment, devices, supplies, or recalled items in these same categories.
- 097 - Follow established policies and procedures for removing from inventory expired/discontinued pharmaceuticals, durable medical equipment, devices, supplies, or recalled items in these same categories.
- 096 - Follow established policies and procedures for placing pharmaceuticals, durable medical equipment, devices, and supplies in inventory under proper storage conditions.
- 095 - Follow established policies and procedures verifying specifications on the original order when receiving inventory.
- 094 - Apply accepted procedures of inventory control (e.g., prime vendor, just-in-time).
- Explain pharmacy reimbursement plans for covering pharmacy services.
- Explain pharmacy reimbursement plans for covering pharmacy services.
- Apply patient-and medication-safety practices in all aspects of the pharmacy technician’s roles.
- 108 - When a clinically significant ADE is identified, participate in formulating a strategy for preventing its reoccurrence.
- 107 - When a clinically significant adverse medication event (ADE) is identified, participate in determining the presence of any similar potential ADE’s.
- 106 - Explain the technician’s role in preventing and detecting medication errors.
- 105 - Explain the programs currently in place for reporting medication errors on a global and institutional level.
- 104 - Describe common factors of an effective pharmacy department approach to preventing medication errors.
- Verify measurements, preparation, and/or packaging of medications produced by others (cross-check)
- 110 - Accurately assess the correctness of medications produced by other technicians including measurements, preparation technique, and packaging.
- 109 - Explain how state laws and regulations determine what activities regarding verifying the measurements, preparation, and/or packaging of medications produced by other technicians can be delegated to technicians.
- Explain pharmacists’ roles responding to emergency situations and assisting pharmacists with Basic Life Support (BLS) skills
- 112 - Achieve certification as a Basic Life Support (BLS) Healthcare Provider.
- 111 - Explain technicians’ roles when they are responding to emergency situations.
- Demonstrate skills required for effective emergency preparedness.
- 113 - Demonstrate skills required for effective emergency preparedness.
- Assist pharmacists in medication reconciliation.
- 114 - Apply skills required to assist pharmacists in medication reconciliation.
- Assist pharmacists in medication therapy management.
- 121 - Describe policies and procedures for monitoring the practice site and/or service area for compliance with federal, state, and local laws; regulations; and professional standards.
- 120 - Demonstrate the ability to use technologies frequently used in the pharmacy setting, including bar coding and automated dispensing technology, and unit dose packaging and reporting.
- 119 - Explain currently emerging technologies that may impact the practice of pharmacy.
- 118 - Demonstrate skill in using the internet, e-mail, and electronic medication information databases.
- 117 - Demonstrate proficiency with word processing, spread sheets, and databases.
- 116 - Describe the use of current technology in the healthcare environment to ensure the safety and accuracy of medication dispensing.
- 115 - Demonstrate skills needed to assist pharmacists in medication therapy management.
- Maintain confidentiality of patient information.
- 123 - Apply quality assurance practices to technician activities, including handling of pharmaceuticals, durable and non-durable medical equipment, devices and supplies.
- 122 - Observe legal and ethical guidelines for safeguarding the confidentiality of patient information.
- Explain procedures and communication channels for product recall or shortage, medication error, or other problem.
- 127 - Apply appropriate procedures and communication channels in the event of other problems that may occur.
- 126 - Apply appropriate procedures and communication channels in the event of a medication error.
- 125 - Apply appropriate procedures and communication channels in the event of a product shortage.
- 124 - Apply appropriate procedures and communication channels to use in the event of a product recall.
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