Manager, Retail Store (Store Manager) [GLCM]
Competency-based
ONET: 41-1011.00
1
Years
30
Skills
150h
Related instructions
Classroom instruction topics
- Onboarding
- New Manager Suite
- Fundamentals of Supervision and Management
- Fundamentals of Supervision and Management II
- Leadership
- Retail Fundamentals
- Intro to the Great Lakes
- CPR/First Aid/AED
On-the-job training
- Answer customer questions about goods or services.
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Greet customers, patrons, or visitors.
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Supervise sales or support personnel.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Establish operational policies.
- Establish and implement policies, goals, objectives, and procedures for the department.
- Formulate pricing policies for merchandise, according to profitability requirements.
- Establish credit policies and operating procedures.
- Examine condition of property or products.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
- Monitor sales activities.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Train sales personnel.
- Instruct staff on how to handle difficult and complicated sales.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Assign duties or work schedules to employees.
- Assign employees to specific duties.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Set up merchandise displays.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
- Develop marketing plans or strategies.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
- Clean work areas.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Maintain records of sales or other business transactions.
- Keep records of purchases, sales, and requisitions.
- Sell products or services.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Coordinate sales campaigns.
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
- Monitor inventories of products or materials.
- Review inventory and sales records to prepare reports for management and budget departments.
- Inventory stock and reorder when inventory drops to a specified level.
- Prepare financial documents, reports, or budgets.
- Review inventory and sales records to prepare reports for management and budget departments.
- Purchase stocks of merchandise or supplies.
- Inventory stock and reorder when inventory drops to a specified level.
- Monitor work areas to provide security.
- Enforce safety, health, and security rules.
- Monitor market conditions or trends.
- Estimate consumer demand and determine the types and amounts of goods to be sold.
- Authorize financial actions.
- Plan budgets and authorize payments and merchandise returns.
- Prepare operational budgets.
- Plan budgets and authorize payments and merchandise returns.
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Made in the USA.