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Retail Cannabis Apprentice

Competency-based
ONET: 41-2031.00

1

Years

433

Skills

147h

Related instructions
Classroom instruction topics
  • OSHA 30
  • Orientation to the Apprenticeship Program
  • Intro to Customer Service and Sales
  • Intro to Work in the Dispensary
  • Cannabis 101
  • Working in the Dispensary II
  • Customer Service II
  • Working in the Dispensary III
  • Working in the Dispensary IV
  • Leadership Development
On-the-job training
  • Customer Service and Sales
    • Interpersonal Skills - define positivity and how it relates to their work
    • Interpersonal Skills - apply reframing techniques from negative to positive  a. Sample Training Exercise: Jot down five to 10 negative customer service responses and ask your team to rewrite them as positive statements.
    • Interpersonal Skills - list incidents where patients come in already upset, how  they resolved them to exhibit a positive attitude, and what they would do differently (if applicable).
    • Interpersonal Skills - explain possible different approach(s), identify and evaluate new  techniques to promote continuous positivity.
    • Interpersonal Skills - Define empathy, identify and apply techniques to encourage diversity and empathy
    • Interpersonal Skills - list incidents with customers that began positively but then turned negative, how they remained attentive and considerate of their attitude, and how they completed the sale in an empathetic manner.
    • Interpersonal Skills - list incidents where customers returned with concern that does not warrant granting them their ask (ex: a return, an exchange, free products), how they remained considerate of their situation but explained rules, and how they were able to turn their experience around. a. Sample Training Exercise: think about a time they were a customer and might’ve had a frustrating transaction or unsatisfactory experience. Have them share their stories and recall how they felt and were treated.
    • Interpersonal Skills - demonstrate how to ask without intruding with three introductory questions: (eg: what are they seeking(What effect are they looking for?), dosing level(administration method; how they will consume the product), history of products used in the past and their experience)
    • Clear Communication - identify effective communication techniques ; active listening ;reflecting ;paraphrasing
    • Clear Communication - use effective communication techniques with customers and coworkers
    • Assertiveness and Directiveness - identify effective assertive and directive techniques
    • Assertiveness and Directiveness - demonstrate effective assertive and directive techniques
    • Assertiveness and Directiveness - exhibit how to respectfully approach customer that is already angry, reflect back what the customer’s issue is, describe how they will enforce rules, and explain how they would provide an alternative solution
    • Product Feature and Application Knowledge - identify strains and basic cannabis information, including store brands and company extraction methods.
    • Product Feature and Application Knowledge - Based on a discreet product list, Apprentices will… list company product, identify product attributes, assess customer needs, distinguish solutions for medical use and medical conditions and adult use.
    • Product Feature and Application Knowledge - apply product attributes to a variety of use cases.
    • Product Feature and Application Knowledge - demonstrate product and application knowledge by identifying products in each category that they would refer to patients in each scenario.
    • Product Feature and Application Knowledge - describe products with accuracy and thoroughly explain why specific products would suit detailed concerns.
    • Crisis Management Skills - identify situations where it is appropriate to de-escalate or appropriate to leave the situation and/or call for assistance.
    • Crisis Management Skills - identify and apply effective techniques for crisis management.
    • Crisis Management Skills - Describe the LAST method
    • Crisis Management Skills - Apply the LAST method in a role play situation
    • Crisis Management Skills - Apply the LAST method when appropriate with customers or coworkers
    • Team building and Camaraderie Skills - recall the names of co-workers.
    • Team building and Camaraderie Skills - identify “icebreakers” to engage team
    • Team building and Camaraderie Skills - identify their preferred pronouns.
    • Team building and Camaraderie Skills - illustrate effective team building skills.
    • Team building and Camaraderie Skills - identify every single name and provide a positive description for every team member on staff.
    • Team building and Camaraderie Skills - Identify the main issues from all parties to a coworker disagreement or altercation
    • Team building and Camaraderie Skills - resolve issues and altercations using effective communication skills
    • Customer Advocacy and Success Skills - define customer advocacy
    • Customer Advocacy and Success Skills - recall how customer advocacy leads to customer retention
    • Customer Advocacy and Success Skills - describe effective strategies to incorporate customer advocacy into customer service.
    • Customer Advocacy and Success Skills - illustrate effective customer advocacy techniques.
    • Customer Advocacy and Success Skills - employ effective customer advocacy techniques.
    • Customer Advocacy and Success Skills - analyze the impact of your customer advocacy by identifying and employing techniques to measure customer retention
    • Customer Advocacy and Success Skills - describe techniques that they learned to promote satisfaction and explain how their techniques exceeded customer expectations, lead to customer retention and/or their promotion of the company (eg: leaves a review, posts products and shoutout to social media, comes back more frequently, refers friends.) 
    • Conflict Resolution Skills - define conflict resolution
    • Conflict Resolution Skills - recall how conflict resolution is an important part of customer services and sales
    • Conflict Resolution Skills - describe effective strategies to incorporate conflict resolution into customer service and sales.
    • Conflict Resolution Skills - illustrate effective conflict resolution techniques.
    • Conflict Resolution Skills - employ effective conflict resolution techniques.
    • Confidentiality - define confidentiality
    • Confidentiality - identify HIPAA laws and other customer confidentiality protections state to state
    • Confidentiality - recall HIPAA laws and other customer confidentiality protections in your specific state
    • Confidentiality - illustrate how to find updated resources to check HIPAA laws and other customer confidentiality protections in your specific state
    • Confidentiality - employ effective customer communication incorporating the necessary protections to uphold HIPAA laws and other customer confidentiality protections
    • Confidentiality - employ effective record keeping and information storing that incorporates the necessary protections to uphold HIPAA laws and other customer confidentiality protections
    • Identifying Dependency and What to Do - identify the addictive components of Cannabis
    • Identifying Dependency and What to Do - list symptoms of cannabis dependency
    • Identifying Dependency and What to Do - illustrate how to find updated resources on cannabis sales when dependency has been recognized
    • Identifying Dependency and What to Do - inquire about the purpose of customer consumption and identify alternatives when dependency is an issue
    • Identifying Dependency and What to Do - recall laws about Cannabis Sales when dependency has been recognized
    • Identifying Dependency and What to Do - demonstrate effective customer communication when dependency has been recognized
    • Understanding Possession Limits - identify possession limits of Cannabis, including day supply limitations (varies per state)
    • Understanding Possession Limits - illustrate how to find updated resources on possession limits in your state
    • Understanding Possession Limits - recall current laws about possession limits in your state
    • Understanding Possession Limits - accurately recall current possession limits in all categories (flower and concentrate) per their state regulations, specifying both medical and recreational limits
    • Understanding Possession Limits - describe how to check limits on POS systems and by manual calculation
    • Understanding Possession Limits - clearly and concisely explain the legislation and the reason for possession limits to challenging customers
    • How to issue a medical card - accurately identify steps to issuing a medical card following state regulations
    • How to issue a medical card - accurately issue medical cards to customers
    • How to issue a medical card - talk through the process of obtaining a medical card
    • How to issue a medical card - identify resources to customers inquiring about a medical card
    • How to issue a medical card - describe the purposes and advantages of obtaining a medical card (eg: ability to carry more cannabis and can be unopened)
    • Executing the Sale - describe steps to execute a medical use sale
    • Executing the Sale - explain to medical and adult-use users how their medical/recreational classification affects the sale
    • Executing the Sale - describe steps to execute adult use sales
    • Executing the Sale - employ effective techniques to execute adult use sales
    • Executing the Sale - describe steps to execute an online sale
    • Executing the Sale - employ effective strategies to execute an online sale
    • Executing the Sale - differentiate between adult-use and medical use transportation and limits on different products
    • Maintaining patient/customer relationship - accurately recall patient's name to build familiarity and exhibit attention to individual transactions
    • Maintaining patient/customer relationship - list and describe in detail their regular patients/customers
    • Maintaining patient/customer relationship - Recall regular patient/customer product preferences and rationale for those
    • Maintaining patient/customer relationship - recall regular patient/customer least purchased products and rationale
    • Maintaining patient/customer relationship - demonstrate how they introduce patients to something new
    • Maintaining patient/customer relationship - make recommendations to supervisor about new products
    • Maintaining patient/customer relationship - employ social strategies and attention to detail to maintain patient relationship
    • Social media protocols - identify company protocol in the use of social media
    • Social media protocols - describe the purpose of social media protocol
    • Social media protocols - exhibit appropriate use of business social media tools. Sample training exercise: Apprentices will be presented with a slideshow of sample posts on social media. They then label each as acceptable or unacceptable social media posts, based on whether they follow company policy or not. Apprentices will also explain how they would go about altering posts to make it acceptable to post. Lastly, apprentices will identify the influence of sample posts (promoting company or negatively impact perception of company)
  • Cash Control
    • Math Refresher - classify a real number
    • Math Refresher - perform calculations using order of operations
    • Math Refresher - use the properties of real numbers
    • Math Refresher - evaluate and simplify algebraic expressions
    • Math Refresher - use the rules of exponents to simplify exponential expressions
    • Math Refresher - use scientific notation
    • Math Refresher - evaluate and simplify square roots
    • Math Refresher - rationalize a denominator that contains a square root
    • Math Refresher - rewrite a radical expression using rational exponents
    • Math Refresher - Test Out Option - apply the above knowledge to the sale of cannabis products
    • Math Refresher - Test Out Option - illustrate the independent application of the above knowledge to the sale of cannabis products.
    • Math Refresher - Test Out Option - employ the above skills in real-work situations
    • Basic Tax Laws - identify laws that govern the taxation of cannabis products, per state regulations
    • Basic Tax Laws - recall the specific tax laws in your state that govern medical and adult use taxation of cannabis products
    • Basic Tax Laws - illustrate how to find updated resources on tax law in your state
    • Basic Tax Laws - perform calculations on various cannabis products specific to your state
    • Basic Tax Laws - illustrate the independent application of the above knowledge to the sale of cannabis products
    • Basic Tax Laws - identify location-specific tax (city, excise, and sales)
    • Basic Tax Laws - explain breakdown of tax categories
    • Basic Tax Laws - calculate appropriate after-tax totals
    • Basic Tax Laws - provide concise responses to customers about the purpose of taxes and where the tax dollars are utilized.
    • Basic Tax Laws - employ the above skills in real-work situations
    • Laws Governing Cash in the Dispensary - identify laws that govern the amount of cash in the dispensary
    • Laws Governing Cash in the Dispensary - recall the specific laws that govern the amount of cash in the dispensary in your state
    • Laws Governing Cash in the Dispensary - illustrate how to find updated resources on laws that govern the amount of cash in the dispensary in your state
    • Cash Control and Payment Processes - identify best practices on cash control and payment processes in the dispensary
    • Cash Control and Payment Processes - recall the best practices on cash control and payment processes in the dispensary
    • Cash Control and Payment Processes - illustrate how to find updated resources on best practices on cash control and payment processes in the dispensary
    • Cash Control and Payment Processes - perform best practices on cash control and payment processes in the dispensary
    • Cash Control and Payment Processes - illustrate the independent application of best practices on cash control and payment processes in the dispensary
    • Cash Control and Payment Processes - employ best practices on cash control and payment processes in the dispensary in real-work situations
    • Discounting Policies for Cash Control - identify best practices on discounting policies in the dispensary
    • Discounting Policies for Cash Control - list all discounts that dispensary daily or weekly provides
    • Discounting Policies for Cash Control - illustrate how to find updated resources on best practices on discounting policies in the dispensary
    • Discounting Policies for Cash Control - perform best practices on discounting policies in the dispensary
    • Discounting Policies for Cash Control - specify essential steps towards application of discounts (eg: manager code, line-specific discount, password or button for discount)
    • Discounting Policies for Cash Control - illustrate the independent application of best practices on discounting policies in the dispensary
    • Discounting Policies for Cash Control - demonstrate ability to calculate discount price manually, cross reference POS listed price, and apply discounts on their own POS device/cash register
    • Discounting Policies for Cash Control - list common errors in discounting and how to avoid them.
    • Discounting Policies for Cash Control - employ best practices on discounting policies in the dispensary
    • Payment for Home Delivery - identify best practices on payment for home delivery
    • Payment for Home Delivery - illustrate how to find updated resources on best practices on payment for home delivery
    • Payment for Home Delivery - accurately demonstrate home delivery payment process
    • Payment for Home Delivery - list payments that are accepted (cash and debit with a chip)
    • Payment for Home Delivery - demonstrate how to handle a cash transaction
    • Payment for Home Delivery - explain common complications that arise and how to remedy them (eg: POS system is slow, loses signal, lost battery, card declined, money is fake, no cash on hand)
    • Returns and Refunds - identify best practices on returns and refunds
    • Returns and Refunds - demonstrate how to find updated resources on best practices on returns and refunds
    • Returns and Refunds - demonstrate explaining to a customer the company return policies (eg: acceptable items, return time frame, who to ask for.)
    • Returns and Refunds - accurately direct patients to a comparable solution (eg: offer another promotion; offer another produce; offer discount, state how many point can be used to redeem ‘cash/store’ credit; message direct company for info
    • Returns and Refunds - demonstrate ability to independently promote customer satisfaction and positive experience in a return event
    • In-Kind Donations and Reconciling - identify best practices on in-kind donations and reconciling.
    • In-Kind Donations and Reconciling - demonstrate how to find updated resources on best practices on in-kind donations and reconciling.
    • In-Kind Donations and Reconciling - understand the in-kind donations receivable at the company
    • In-Kind Donations and Reconciling - demonstrate the appropriate procedures in the store’s SOP on in-kind donations
    • In-Kind Donations and Reconciling - follow appropriate procedures for in-kind donations and reconciling
    • Filling the In-House ATM - identify best practices on filling the in-house ATM
    • Filling the In-House ATM - describe how to find updated resources on best practices on filling the in-house ATM
    • Filling the In-House ATM - describe company’s SOPs on authorized personnel that can access the in-house ATM
    • Filling the In-House ATM - describe security protocol around filling the ATM
    • Filling the In-House ATM - demonstrate use of SOPs and security protocol when customers are in the store
    • Cash Transport - identify best practices on cash transport.
    • Cash Transport - demonstrate how to find updated resources on best practices on cash transport
    • Cash Transport - recall dates and times and procedures for cash drops
    • Cash Transport - describe company SOPs on cash transport  (in house and external transport)
    • Cash Transport - identify persons with access
    • Cash Transport - demonstrate timing of cash drops by visual assessment, calculative assessment, and policy compliance
    • Cash Transport - complete cash change in registers
    • Cash Transport - complete cash count for delivery drivers
    • Cash Transport - complete cash count for curbside pick-ups
    • Working with Armored Car Services - identify best practices when working with armored car services.
    • Working with Armored Car Services - recall the best practices when working with armored car services
    • Working with Armored Car Services - illustrate how to find updated resources on best practices when working with armored car services
    • Working with Armored Car Services - perform best practices when working with armored car services
    • Working with Armored Car Services - identify people who are and are not on approved list for access
    • Working with Armored Car Services - Independently demonstrate appropriate steps for procedure for entry (eg: sign them in, check credentials, notify management, give them a visitor badge, lead them to the appropriate room).
    • Working with Armored Car Services - independently employ best practices when working with armored car services
    • Tech Security - identify best practices when working with tech security
    • Tech Security - find updated resources on best practices when working with tech security
    • Tech Security - identify the person(s) who work as tech security, their schedules, and how and when to contact them.
    • Tech Security - comply with tech security procedures
    • Identifying Fraudulent Cash - identify best practices in identifying fraudulent cash.
    • Identifying Fraudulent Cash - recall the best practices to identify fraudulent cash
    • Identifying Fraudulent Cash - find updated resources on identifying fraudulent cash
    • Identifying Fraudulent Cash - independently perform best practices in identifying fraudulent cash
    • Curbside Delivery Fraud - describe best practices in preventing curbside delivery fraud
    • Curbside Delivery Fraud - find updated resources on best practices in preventing curbside delivery fraud
    • Curbside Delivery Fraud - identify and communicate suspicious or unsafe delivery locations (general and specific)
    • Curbside Delivery Fraud - recall who to contact in the event of a fraud occurrence and steps in SOP
    • Curbside Delivery Fraud - create an improvement plan that includes new strategies and steps toward preventing fraud in the future
    • Curbside Delivery Fraud - demonstrate steps in preventing fraud
    • Phishing Scams - describe what a phishing scam is
    • Phishing Scams - find updated resources on phishing scam prevention
    • Phishing Scams - describe warning signs (eg: US Security and Exchange Commission)
    • Phishing Scams - distinguish between different types of phishing scams (consumer based and business based)
    • Phishing Scams - employ best practices in thwarting phishing scams
    • Phishing Scams - identifying common patterns and practices conducted by scamming companies.
    • Phishing Scams - accurately identify point of contact to report suspicious activities
    • Phishing Scams - accurately complete  a report of a phishing scam
    • Phishing Scams - effectively defer scams attempts by utilizing defense techniques
    • Cash Transaction Safety - identify best practices in cash transaction safety.
    • Cash Transaction Safety - find updated resources on best practices in cash transaction safety.
    • Cash Transaction Safety - efficiently and accurately count all cash and change given in numerous transactions
    • Cash Transaction Safety - check all bills for authenticity
    • Cash Transaction Safety - organize bills appropriately
    • Cash Transaction Safety - keep accurate records of drawer/sales
    • Cash Transaction Safety - consistently check receipt to sale and product
    • Cash Transaction Safety - independently apply best practices of cash transaction safety
    • The Company Manual and Collective Bargaining Agreement - define the importance of a company manual
  • Compliance with Company Standards & Knowledge of Collective Bargaining
    • The Company Manual and Collective Bargaining Agreement - describe the importance of a collective bargaining agreement (CBA)
    • The Company Manual and Collective Bargaining Agreement - differentiate between company manual and CBA
    • The Company Manual and Collective Bargaining Agreement - identify the types of information found in the company manual and CBA
    • The Company Manual and Collective Bargaining Agreement - . identify who to go to in the case of questions or violations (eg: human resources, shop steward)
    • The Company Manual and Collective Bargaining Agreement - illustrate the ability to navigate the company manual and CBA
    • The Company Manual and Collective Bargaining Agreement - demonstrate the ability to locate the company manual and CBA.
    • The Company Manual and Collective Bargaining Agreement - describe how to pursue changes to the company manual and CBA.
    • Discipline Policies - identify discipline policies of business
    • Discipline Policies - compare discipline policies in company manual and CBA
    • Discipline Policies - redress discrepancies between the company manual and the CBA
    • Discipline Policies - describe Weingarten rights
    • Discipline Policies - describe grievance procedures
    • Discipline Policies - demonstrate ability to locate the company discipline policies in CBA
    • Discipline Policies - acknowledging acceptance of your shop's discipline policies.
    • Discipline Policies - identify escalating steps to take in the event of unfair application of policy (eg: discuss with supervisor; shop steward; grievance procedure.)
    • Policies on Dress Code - identify company dress code policies in the manual and the CBA
    • Policies on Dress Code - describe methods of enforcement of dress code policies.
    • Policies on Dress Code - demonstrate ability to locate the company dress code policies and enforcement in the company manual and CBA
    • Policies on Dress Code - describe how Weingarten rights apply in the enforcement of dress code policies
    • Policies on Dress Code - differentiate between acceptable and unacceptable dress and attire
    • Policies on Dress Code - acknowledge acceptance and comply with dress code policies
    • Policies on Dress Code - identify escalating steps to take if employee rights are violated with the  policy (eg: discuss with supervisor; shop steward; grievance procedure)
    • Policies on Dress Code - identify dress codes for visitors and customers and how to firmly but kindly enforce protocol
    • Policies on Dress Code - dress appropriately on the job
    • Policies on Breaks - identify company break policies in the manual and the CBA
    • Policies on Breaks - describe methods of enforcement of break policies
    • Policies on Breaks - demonstrate ability to locate the company break policies and enforcement in the company manual and CBA
    • Policies on Breaks - describe how Weingarten rights apply in the enforcement of dress code policies
    • Policies on Breaks - apply advanced knowledge of policies by explaining how delaying breaks affects the team, business, and industry
    • Policies on Breaks - acknowledge acceptance and comply with break policies
    • Policies on Breaks - identify escalating steps to take if there is a violation of the policy (eg: discuss with supervisor; shop steward; grievance procedure.)
    • Policies on Attendance - identify whether company specifies and grace time and explain what it is
    • Policies on Attendance - describe what a no-call, no-show is and the discipline that follows
    • Policies on Attendance - compare and contract compliant call out and non-compliant call outs
    • Policies on Attendance - describe how Weingarten rights apply in the enforcement of attendance policies
    • Policies on Attendance - acknowledge and comply with company attendance policies
    • Policies on Attendance - identify escalating steps to take if there is a violation of the policy (eg: discuss with supervisor; shop steward; grievance procedure.)
    • Policies on Tipping - describe company policy on tipping
    • Policies on Tipping - understand and describe state/municipal laws on tipping in the industry
    • Policies on Tipping - demonstrate ability to locate the company policies on tipping in company manual and CBA
    • Policies on Tipping - demonstrate how to divide tips when multiple workers are involved in a transaction with a single customer
    • Policies on Tipping - demonstrate how to protect tips (eg:jar moved when leaving register; never touching someone else’s; storing in manager’s office on breaks)
    • Policies on Tipping - acknowledge and comply with shop's policies on tipping
    • Policies on Tipping - describe how Weingarten rights apply in the enforcement of tipping policies
    • Policies on Tipping - identify escalating steps to take if there is a violation of the policy (eg: discuss with supervisor; shop steward; grievance procedure.)
    • Cannabis Consumption in the Workplace - describe company policy on cannabis consumption in the workplace
    • Cannabis Consumption in the Workplace - understand and describe state/municipal laws on cannabis consumption in the workplace
    • Cannabis Consumption in the Workplace - demonstrate ability to locate the company policies on cannabis consumption in the workplace in the company manual and CBA
    • Cannabis Consumption in the Workplace - explain safety hazards and repercussions for consumption on the site
    • Cannabis Consumption in the Workplace - discuss impact on consumption on co-workers and customers
    • Cannabis Consumption in the Workplace - describe how Weingarten rights apply in the enforcement of cannabis consumption in the workplace policies
    • Cannabis Consumption in the Workplace - identify escalating steps to take if there is a violation of the policy (eg: discuss with supervisor; shop steward; grievance procedure.)
    • Cannabis Consumption in the Workplace - acknowledge and comply with shop's policies on cannabis consumption in the workplace
    • Policies on Customer Communication and Information - describe company policy on customer communication and information
    • Policies on Customer Communication and Information - demonstrate ability to locate the company policies on customer communication and information in the company manual and CBA
    • Policies on Customer Communication and Information - acknowledge and comply with shop's policies on customer communication and information
    • Policies on Customer Communication and Information - describe how Weingarten rights apply in the enforcement of customer communication and information policies
    • Policies on Customer Communication and Information - identify escalating steps to take if there is a violation of the policy (eg: discuss with supervisor; shop steward; grievance procedure.)
    • Policies on Customer Communication and Information - demonstrate appropriate customer communication, including appropriate introductory questions; relationship building; reframing
    • Policies on Procedure on Verifying a Medical Patient - Describe the steps to go through to verify a medical patient
    • Policies on Procedure on Verifying a Medical Patient - locate company policies and procedures for verifying a medical patient.
    • Policies on Procedure on Verifying a Medical Patient - describe the risks of failing to accurately identify a medical patient
    • Policies on Procedure on Verifying a Medical Patient - describe the legal obligation to accurately identify a medical patient.
    • Policies on Procedure on Verifying a Medical Patient - differentiate between adult use and medical rights and responsibilities
    • Policies on Procedure on Verifying a Medical Patient - independently apply the steps to verify a medical patient.
    • Policies on Procedure on Verifying a Medical Patient - consistently follow the procedure to verify medical patients.
    • Standard Operating Procedures and Compliance - describe what SOP’s are and how to find them.
    • Standard Operating Procedures and Compliance - comply with annual reporting requirements.
    • Standard Operating Procedures and Compliance - identify where to find resources to stay compliant.
    • Standard Operating Procedures and Compliance - identify rights and responsibilities around compliance.
    • Standard Operating Procedures and Compliance - describe where to go to find compliance requirements at the state and municipal levels.
    • Standard Operating Procedures and Compliance - describe penalties for non-compliance.
    • Standard Operating Procedures and Compliance - describe grievance procedure and Weingarten rights and how they may apply to SOP’s and compliance policies.
    • Standard Operating Procedures and Compliance - assess when SOPs are exceeded, outdated, and/or require revision.
  • Inventory
    • Managing Expiration Dates - identify locations on various packaging of expirations dates
    • Managing Expiration Dates - recall policies on expired products
    • Managing Expiration Dates - keep up to date an excel spreadsheet with all current inventory
    • Managing Expiration Dates - follow store system for placement of products that are close to expiration
    • Managing Expiration Dates - describe system for differentiating newer from older stock
    • Managing Expiration Dates - illustrate ability to locate expiration dates and explain appropriate next steps on expired products
    • Managing Expiration Dates - demonstrate ability to independently locate expiration dates on various products and execute next steps on expired products
    • Recall Policies - identify common recall policies and reasons for product recall
    • Recall Policies - recognize different types of recall notifications
    • Recall Policies - describe and execute where to look to find information on recalled products
    • Recall Policies - illustrate the ability to perform proper steps to secure and return products for recall
    • Recall Policies - demonstrate ability to independently perform proper steps to secure and return products for recall
    • Recall Policies - follow process for notifying patients that may have purchased product
    • Inventory Schedule - recognize an inventory schedule
    • Inventory Schedule - identify where inventory schedule is located
    • Inventory Schedule - perform proper steps to confirm inventory on a schedule.
    • Inventory Schedule - Independently perform proper steps to confirm inventory on a schedule.
    • Inventory Schedule - lay out a step by step plan for inventory control
    • Inventory Schedule - identify, problem-solve, and resolve errors in inventory database
    • Intake and Returns - recall common intake and return procedures
    • Intake and Returns - identify common intake and return forms
    • Intake and Returns - demonstrate ability to locate company intake and return policies and associated forms
    • Intake and Returns - demonstrate ability to independently perform intake and returns in accordance with company policy. a. Best practice in NYS: Almost all sales end up being final sale on medication unless an adverse reaction, or malfunction in product is reported. Examples would be a vape pen that was not working and mechanically malfunctioned; or a patient reporting a tincture had mold-we would report that and fulfill these as exchanges/returns.
    • Mandatory Self Reporting - recall guidelines around mandatory self-reporting
    • Mandatory Self Reporting - describes what needs to be self-reported and how
    • Mandatory Self Reporting - demonstrate ability to locate company mandatory self-reporting and associated forms
    • Mandatory Self Reporting - identify appropriate software for mandatory self-reporting in accordance with company policy
    • Mandatory Self Reporting - demonstrate ability to independently perform mandatory self-reporting in accordance with company policy. a. Best practice on Mandatory Self Reporting in NYS: Requires a RPh to report any adverse reactions to any cannabis products; we are currently a medical only state soon to recreational. Self reporting requires access to NYS PMP to report all adverse reactions reporting to medication
    • Damaged Products - recall common guidelines around damaged products
    • Damaged Products - demonstrate ability to locate company policies on damaged products and associated forms
    • Damaged Products - describe regulatory requirements about damaged products
    • Damaged Products - describe steps indicated in company policies on damaged products and execute associated forms
    • Damaged Products - demonstrate ability to independently perform steps indicated in company policies on damaged products and execute associated forms
    • Damaged Products - ensure all damaged products are marked in POS and placed on separate spreadsheet, that is signed off by 2 employees
    • Policies on Restocking and Go-Back - recall policies on restocking and go-back in particular state and store
    • Policies on Restocking and Go-Back - demonstrate ability to locate policies on restocking and go-back and associated forms
    • Policies on Restocking and Go-Back - describe regulatory requirements about restocking and go-back
    • Policies on Restocking and Go-Back - describe steps indicated in company policies on restocking and go-back and execute associated forms
    • Policies on Restocking and Go-Back - independently performs steps indicated in company policies on restocking and go-back and associated forms
  • Packaging
    • Packaging Regulations and Confirming State Packaging Requirements - identify packaging regulations state to state.
    • Packaging Regulations and Confirming State Packaging Requirements - describe state specific packaging requirements
    • Packaging Regulations and Confirming State Packaging Requirements - demonstrate ability to locate specific state packaging requirements
    • Packaging Regulations and Confirming State Packaging Requirements - differentiate properly packaged products from improperly packaged products using the packaging requirements for your state
    • Packaging Regulations and Confirming State Packaging Requirements - demonstrate ability to independently differentiate properly packaged products from improperly packaged products using the packaging requirements for your state
    • Packaging Regulations and Confirming State Packaging Requirements - use state regulations in conjunction with store policies to confirm state packaging requirements are met
    • Packaging Regulations and Confirming State Packaging Requirements - develop and describe their own system for actively preventing common errors that make products unsellable
    • Reading and Interpreting Packaging Data - identify common packaging data state to state
    • Reading and Interpreting Packaging Data - describe regulations for their state about package data
    • Reading and Interpreting Packaging Data - interpret packaging data for particular state
    • Reading and Interpreting Packaging Data - explain packaging data for their state
    • Reading and Interpreting Packaging Data - independently interpret and explain common package data
    • Complying with Label Visibility - identify common laws governing label visibility
    • Complying with Label Visibility - demonstrate ability to locate specific state laws governing label visibility
    • Complying with Label Visibility - recall laws governing label visibility for your state
    • Complying with Label Visibility - describe product placement in compliance with laws governing label visibility describe product placement in compliance with laws governing label visibility
    • Complying with Label Visibility - independently place products in compliance with laws governing label visibility
    • Complying with Label Visibility - develop and describe their own system for actively preventing common errors that make products unsellable
  • Testing
    • QR Codes - identify common QR code placement
    • QR Codes - interpret common information from QR code scans
    • QR Codes - describe how to scan a QR code
    • QR Codes - explain QR code data
    • QR Codes - independently interpret and explain QR code data
    • QR Codes - identify and describe how to resolve common errors/failures in scanning a QR code
    • Reading, Interpreting and Explaining Testing Results - identify and describe how to resolve common errors/failures in scanning a QR code
    • Reading, Interpreting and Explaining Testing Results - describe the action of different cannabinoids in the Cannabis Plant
    • Reading, Interpreting and Explaining Testing Results - interpret different cannabinoids in the Cannabis Plant from testing results
    • Reading, Interpreting and Explaining Testing Results - explain the testing results and the cannabinoid profile of various products
    • Reading, Interpreting and Explaining Testing Results - identify state regulations around cannabinoid profiles
    • Reading, Interpreting and Explaining Testing Results - define a COA (Certificate of Authenticity or Analysis) and where to find one
    • Reading, Interpreting and Explaining Testing Results - interpret and describe testing results to customer
    • Product Profiles - identify the common cannabis products
    • Product Profiles - describe where to locate product profiles (website; COA; company marketing)
    • Product Profiles - refer customers to resources for locating product profiles
    • Product Profiles - Advance customer appeal by describing key characteristics
    • Product Profiles - recall the properties of consumption and absorption and the impact of product profile on the absorption of various cannabinoids
    • Product Profiles - interpret different product profiles and
    • Product Profiles - explain impact of product profile on the absorption of various cannabinoids.
    • Product Profiles - Explain product profiles and the impact of product profile on the absorption of various cannabinoids.
  • Understanding Your Role in Security
    • General Security - identify the common security policies and safety protocols in retail. Such as entry into store, valid forms of ID, signing in vendors, union reps etc., policies on visible badges, access to the back of store and common safety protocols for in store and home delivery.
    • General Security - recall various types of safety drills practiced in retail
    • General Security - locate company specific safety policies and practices
    • General Security - explain company specific safety policies and practices
    • General Security - practice company safety protocols
    • General Security - demonstrate ability to independently uphold security policies and execute safety protocols
    • Safety Compliance for Certification - identify the common laws that govern standards of safety compliance for certification
    • Safety Compliance for Certification - locate specific laws that govern standards in your state for safety compliance for certification
    • Safety Compliance for Certification - follow OSHA safety and regulations
    • Safety Compliance for Certification - recognize incidents that violate safety standards and describe reporting process
    • Safety Compliance for Certification - coordinate with management and coworkers on resolving safety issues
    • Safety Compliance for Certification - demonstrate ability to independently uphold specific laws that govern standards in your state for safety compliance for certification
    • Privacy and Confidentiality - identify the common laws that govern standards of safety compliance for certification
    • Privacy and Confidentiality - locate specific laws that govern standards in your state for safety compliance for certification
    • Privacy and Confidentiality - recognize, define, and recall HIPPA laws and how they apply in cannabis industry
    • Privacy and Confidentiality - explain to consumers what the company is doing with their information and the purpose of recording their information
    • Privacy and Confidentiality - refer consumers to resources that explain their privacy protections
    • Privacy and Confidentiality - demonstrate ability to independently uphold specific laws that govern standards in your state for safety compliance for certification
    • Anti-Diversionary Measures - identify the common anti-diversionary measures
    • Anti-Diversionary Measures - explain how anti-diversionary measures can improve the safety of your store
    • Anti-Diversionary Measures - show execution of an anti-diversionary measure given different scenarios
    • Anti-Diversionary Measures - demonstrate ability to independently execute anti-diversionary measures in the workplace
    • Securing Product - identify the common practices for securing products
    • Securing Product - locate specific company policies about securing products
    • Securing Product - distinguish between storage of ingested and non-ingested product
    • Securing Product - describe restrictions around entering storage place for secure products during and outside of work hours
    • Securing Product - identify defects in locks, codes, and securing methods
    • Securing Product - demonstrate how to store specific products that require special storage
    • Securing Product - independently follows procedure for storing products
    • Cyber Security - identify who cyber security is and their function in protecting the shop
    • Cyber Security - locate how to reach cyber security in the case of emergency
    • Cyber Security - recall and comply with cyber security’s safety protocols
    • Cyber Security - demonstrate ability to independently problem-solve when cyber security cannot be reached
    • Cyber Security - differentiate between cyber security and in-store security and how they relate / work together
    • Cyber Security - understand and apply cyber security’s protocols in-store 
    • Cyber Security - develop their knowledge of cyber security by working with them and corporate to develop safer and more efficient procedures
    • Active Shooter - identify signs of an active shooter
    • Active Shooter - demonstrate preventative measures in protecting staff and patients
    • Active Shooter - recall steps of procedure if shooter was to fire
    • Active Shooter - understand behaviors of common active shooters
    • Active Shooter - comply with company policy surrounding leaving personal items with reception (eg: weapons: knives, pepper spray, swiss army knife, guns, bags, large backpacks or anything that can conceal a weapon) 
    • Active Shooter - locate emergency signals and buttons to alert police department (panic buttons are usually kept right below one’s register)
    • Active Shooter - understand safety points at all parts of the shop
    • Active Shooter - demonstrate a sense of urgency to get as many people to safety as possible (without compromising their own)
    • Traffic Laws for Delivery - describe common traffic laws around delivery
    • Traffic Laws for Delivery - find specific laws for their state (eg: the California Legislation and the DCC’s regulations surrounding cannabis delivery)
    • Traffic Laws for Delivery - describe limits on amount of product that can be carried
    • Traffic Laws for Delivery - describe insurance requirements for their state
    • Traffic Laws for Delivery - differentiate between what they must have and what the employer provides
    • Traffic Laws for Delivery - interpret specific laws for their state
    • Traffic Laws for Delivery - apply regulations specific to their state
    • Law Enforcement - describe law enforcement procedures in the industry
    • Law Enforcement - differentiate between appropriate law enforcement procedures in the store, outside of the store, and during delivery
    • Law Enforcement - describe company policy around interacting with law enforcement
    • Law Enforcement - describe rights and responsibilities when dealing with law enforcement
    • Law Enforcement - compare appropriate and inappropriate responses
    • Law Enforcement - describe store guidelines on what to do if rights are violated
    • Law Enforcement - apply store policy in interacting with law enforcement
  • Seed to Sale
    • Tracking Systems - identify common tracking systems
    • Tracking Systems - compare tracking systems
    • Tracking Systems - locate specific company tracking systems.
    • Tracking Systems - explain how to utilize company tracking systems.
    • Tracking Systems - demonstrate ability to utilize company tracking systems.
    • Track and Trace Systems - define common terminology in the seed-to-sale documentation process
    • Track and Trace Systems - describe the use of generic track and tracking and trace software (METRC, MJ Freeway, Leaf Logix, and BioTrackTHC, etc) generic instructions
    • Track and Trace Systems - differentiate between the function and specifications of different track-and-trace software
    • Track and Trace Systems - understand what a track-and-trace system is, how it’s used by operators and the state, what the penalties are for failing to properly inventory raw materials, biomass, and finished products.
    • Track and Trace Systems - report discrepancies, errors and other issues
    • Track and Trace Systems - describe consequences of inaccurate information that is inputted and remains the tracking software
    • Track and Trace Systems - apply the procedure surrounding reporting products that fails to have a UID, correct patch count, or unopened container
    • Track and Trace Systems - demonstrate ability to competently use the tracking system without error
    • Overview of Cultivation, Manufacturing, and Distribution - describe the job roles in cultivation, manufacturing, distribution
    • Overview of Cultivation, Manufacturing, and Distribution - differentiate between cultivation, manufacturing and distribution
    • Overview of Cultivation, Manufacturing, and Distribution - map out the seed-to-sale process including the key roles in cultivation, manufacturing and distribution.
  • Waste
    • describe common laws on waste disposal
    • identify where to find specific state laws on safe disposal
    • identify where to find company specific SOPs on waste disposal
    • locate specific state laws on waste in state code
    • understand jargon surrounding cannabis waste and regulation (eg: Self-hauling, the Department, organic waste, green waste, landscape and pruning waste, non-hazardous wood waste, and food-soiled paper waste that is mixed in with food waste. Cannabis waste
    • differentiate between different types of waste and their disposal
    • comply w/ record keeping surrounding cannabis waste
    • describe the process of wasting at their facility
    • recognize the labeling details needed for waste
    • apply the labeling details in the recording software/system
    • demonstrate use of appropriate receptacle and handling for different waste products
    • demonstrate appropriate waste locking and security
    • describe steps to deactivating UIDs
    • apply tracking system to account for waste and accidents according to state regulations
    • accurately and efficiently retire the applicable UID’s in the track-and-trace system within three (3) business days of the destruction or disposal in accordance with the Company’s Department-approved Cannabis Waste Management Plan and inventory tracking procedures.
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